3 Replies Latest reply on Dec 16, 2016 7:58 AM by woody188

    Tier 1 / NA / 4-16018431472 / MA 5.0.4.283 / outlook loads slow after install of ENS 10.2

    kgraingx

      Title

      Issue

      Environment: Win 7

      Troubleshoot:

      Data Collection: MER AMTRACE PROCMON

      Question

      Tier 1 / NA / 4-16018431472 /

      MA 5.0.4.283 / outlook loads slow after install ENS

       

      Issue:

      Customer removed VSE 8.8 Patch 6 and installed ENS 10.2

       

      Now when he loads outlook and internet explorer they each take up to 30 minutes to load the app. Once the app is loaded. the issue goes away, but once the computer restarts, the issue comes back again every time.

      Customer has replicated the issue with ENS 10.1 and 10.2.

       

       

      Environment:

      All systems affected are those who have ENS installed.

       

       

       

      Troubleshoot:

      Customer was on MA 5.0.3 was advised on a previous call to upgrade to 5.0.4

      Customer has a test machine dedicated to this issue.

      We setup exclusions for the Microsoft office folder for that one system
      We adjusted policies for  "Use Standard settings for all processes.
      Checked logs in c:\programdata. These are inconclusive.
      Ran proc mon and AMTrace to find what's running when the performance is slow.
      Had customer run MER tool and attach to the case.