XP is falling out of support altogether, you should update to either Windows 7 SP1 (good until 2020) or Win 8.1 (good until 2023) or Windows 10 (good for quite a while yet.....2025). Therefore the software isn't guaranteed to work on XP. Make sure XP is totally up to date before the following.
You could try Technical Support but they may tell you the same thing.
Thanks. I understand McAfee will or has stopped support for XP, but isn't this a known issue? Stalling on Rootkit? I'm just looking for the previous fix.
It was an issue ages ago and by the way, it isn't stalling on a rootkit, it is stalling looking for rootkits. The language of the message you see is misleading.
It hasn't discovered one, simply has stalled at that stage of checking, usually because there's a corrupted zip file somewhere it can't unpack. Normally it would eventually finish, but it may take absolutely ages to do that. As per Scanning Progress shows "Scanning: Rootkit" AV Plus Crashes + indiscreet Pop-Up upon Internet Connection
make sure the software is totally up to date but note the latest version of the software wont install on XP as it's an obsolete OS, you'll always get an older version which wont update fully as a result.
Moved to Consumer >General > Disussions
My McAfee automatically updates everyday; however, it's probably just updating the signature files and not the build (16.8).
I don't have any zip files on my computer.
So McAfee never issued a patch "ages ago?"
I see your name on lots of discussions, so I accept your conclusion that as long as I'm using XP, I can't fix the issue.
Thanks. My Antivirus is now version 19 (on Win 7 & 10), so yes, the versions may be different.
I'm glad you use the search function, so many people do not.
I'm no longer a Moderator here, however.
BTW you'll continue to get the daily signature files but eventually they will stop, but when that will be I'm not sure. The last time I had a chance to check with a McAfee person on that score, they didn't have any end date.
To concur with what Colleague Ex_Brit ( My friend) has stated. This issue has long been acknowledged and fixed. My recommendation is to (Upgrade) your operating system to receive full benefits. I like you are a 'Windows XP ' Diehard, as I am with Windows 7 Sp1, opposed to Windows 10.
Now...having said this I will eventually have to upgrade to Windows 10.
All the Very Best,