2 Replies Latest reply on Aug 5, 2008 10:29 PM by TroymWSC

    Failed: Pull Now (Failed to sign File)

      Please help!

      Everything was going swimmingly and things were working well, except that the pull task wasnt working. Something about not being able to delete the file. Well, moving on from that, i now get this error...

      8/5/08 4:31:50 PM Started: Pulling content from NAIHttp to Current branch
      8/5/08 4:31:51 PM Pull from site NAIHttp complete, 0 warnings, 1 errors
      8/5/08 4:33:58 PM Checking in package Current\VIRUSCAN8600\8.5.0\LangPack\0000
      8/5/08 4:33:59 PM Checking in package Current\VIRUSCAN8600\8.5.0\LangPack\0000 failed
      8/5/08 4:33:59 PM Failed: Pull Now (Failed to sign the file)

      EpoApSvr.log reads:

      20080805163359 I #2036 SiteMgr VerifyPkgCatalog: Verified signature of package catalog file C:\WINDOWS\TEMP\nai7C.tmp\00000003\PkgCatalog.z
      20080805163359 I #2036 SiteMgr DecryptAndExtractCatalogCabFile: Verified signature of catalog file C:\WINDOWS\TEMP\nai7C.tmp\00000003\PkgCatalog.z
      20080805163359 I #2036 SiteMgr DecryptAndExtractCatalogCabFile: Verified signature of catalog file C:\WINDOWS\TEMP\nai7C.tmp\00000003\PkgCatalog.z
      20080805163359 I #2036 SiteMgr CheckInThreadProc: Copying file Current\VIRUSCAN8600\LangPack\0000\PkgCatalog.z to master repository
      20080805163359 E #2036 SiteMgr Error loading repository master key, incorrect number of keys present.
      20080805163359 I #2036 SiteMgr SetSiteStatus: Setting catalog version to 20080805062911
      20080805163359 I #2036 SiteMgr Sending catalog version change notification to ePO server...
      20080805163359 I #2036 SiteMgr CheckInThreadProc: Check in thread ended
      20080805163359 e #2036 SiteMgr CheckInMirrorPackage: Failed to check in package VIRUSCAN8600\8.5.0\LangPack\\0000, hr=-107
      20080805163359 I #2036 SrvEvtInf Generating Event
      20080805163359 I #2036 naInet HTTP Session closed
      20080805163359 I #2036 naInet ------------------------------------------------------------
      20080805163359 I #2036 SIM_InetMgr Session 1 ended, result=1
      20080805163359 I #2036 SiteMgr MirrorThreadProc: Mirror thread ended
      20080805163359 x #2036 SiteMgr SiteMgr main control final release...

      I have scoured the forums and not found anything that is exactly like this problem. Just to add, my master repository has also dissappeared and now reads "an unexpected error has occured"

      I followed the instructions to rebuild the catalogue.z file(kb39281), and deleted the files it recommended. That didnt work. I have also cleared the whole software folder, and tried the pull task again but that hasnt worked either. I keep getting something to do with this signing, and cannot check in packages at all. Strangely, when i am checking in the files, it mentions that the files are signed. I suspect it may be something key related, but do not know enough about the software to know for sure.

      If anyone knows anything or can give me some advice short of a full re-install, i would much appreciate it.

      Regards,

      Troy