Thank you for your information. I will escalate your Request internally on your behalf. In addition thank you also for providing the Analysis ID#. Hopefully you will hear something in short order.
All the Best,
Consumer Products Moderator
Your Escalated Ticket Number is as follows Ticket #: AM000642 - False Artemis
We should hear something in short order. During the interim, kindly monitor this thread.
Should I hear anything else from the Labs, I will immediatey inform you.
I still didn't get any response yet.
I will give it 1 more business day, as we generally allow 3-4 business days for them to Analyze/Process (Followed Protocol) before escalating. When exactly did you submit your 'Detection, may I ask? By it being a 'McAfee Secure Site should go towards your favour in getting it Suppresed/WhiteListed.
If still not cleared by tomorrow, I will contact them internally again on your behalf. We Mods work very closely with the Engineers from the Labs. Thank you for your patience.
The detection was submitted on 22/9/2016.
Thank you In that case I will definitely contact a 'Higher Tier' Tech of the team, and apprise of such.
Please be informed, Email just sent.
Thank you for your patience,
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The sample has been suppressed and marked clean. You will see an update in the system within 2 hours.
Hi Cliff & DG,
Thanks to both of you.
You are quite welcome
All the very best,