8 Replies Latest reply on May 26, 2009 10:12 AM by sath

    DAT ftp downloads failing with error code 4

      Starting 7-26 my daily DAT dtp downloads began failing. Nothing on the network changed. I finally installed patch 3 thinking that would resolve the issue, nope. Listed below is the EpoApSvr log from the last attempt.

      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency returned = 0
      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency returned = 0
      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency returned = 0
      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency returned = 0
      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency: No Managed Pkg Dependency List found
      20080730122501 I #5884 SiteMgr CheckManagedPkgDependency returned = 1
      20080730122501 I #5884 SiteMgr MirrorThreadProc: Checking in mirror package: ProductID:VSCANDAT1000, ProductVersion:5350.0000, PackageType:DAT, LangID:0000, HotFixVersion:
      20080730122501 I #5884 SIM_InetMgr Downloading file PkgCatalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai3A.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080730122501 I #5884 NaInet FTP session 1 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z from FTP Server: ftp.nai.com
      20080730122501 I #5884 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
      20080730122501 I #5884 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z
      20080730122501 I #5884 naInet Trying to download using Microsoft WinInet library
      20080730122501 I #5884 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20080730122501 I #5884 naInet No resume download needed, calling InternetOpenUrl
      20080730122503 I #5884 naInet Content Length is not available, no resumable download support
      20080730122503 I #5884 naInet Downloaded 2892 bytes this time
      20080730122503 I #5884 naInet Downloaded 0 bytes this time
      20080730122504 I #5884 SIM_InetMgr Downloaded file PkgCatalog.z successfully in session 1
      20080730122504 I #5884 SiteMgr CheckInMirrorPackage: Downloading file datinstall.mcs from site NAI FTP::Current\VSCANDAT1000\DAT\0000
      20080730122504 I #5884 SIM_InetMgr Downloading file datinstall.mcs from session 1, LocalDir=C:\WINDOWS\TEMP\nai3A.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080730122504 I #5884 NaInet FTP session 1 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs from FTP Server: ftp.nai.com
      20080730122504 I #5884 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
      20080730122504 I #5884 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs
      20080730122504 I #5884 naInet Trying to download using Microsoft WinInet library
      20080730122504 I #5884 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20080730122504 I #5884 naInet No resume download needed, calling InternetOpenUrl
      20080730122508 I #5884 naInet Content Length is not available, no resumable download support
      20080730122512 I #5884 naInet Downloaded 49772 bytes this time
      20080730122512 I #5884 naInet Downloaded 0 bytes this time
      20080730122512 I #5884 SIM_InetMgr Downloaded file datinstall.mcs successfully in session 1
      20080730122512 I #5884 SiteMgr CheckInMirrorPackage: Downloading file dat-5350.zip from site NAI FTP::Current\VSCANDAT1000\DAT\0000
      20080730122512 I #5884 SIM_InetMgr Downloading file dat-5350.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai3A.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080730122512 I #5884 NaInet FTP session 1 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/dat-5350.zip from FTP Server: ftp.nai.com
      20080730122512 I #5884 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
      20080730122512 I #5884 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/dat-5350.zip
      20080730122512 I #5884 naInet Trying to download using Microsoft WinInet library
      20080730122512 I #5884 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20080730122512 I #5884 naInet No resume download needed, calling InternetOpenUrl
      20080730122522 I #5884 naInet Content Length is not available, no resumable download support
      20080730122524 I #5884 naInet Downloaded 65536 bytes this time
      20080730122524 I #5884 naInet Downloaded 65536 bytes this time
      20080730122525 I #5884 naInet Downloaded 65536 bytes this time
      .....
      20080730123440 I #5884 naInet Downloaded 65536 bytes this time
      20080730123440 I #5884 naInet Downloaded 3895 bytes this time
      20080730123440 I #5884 naInet Downloaded 0 bytes this time
      20080730123445 I #5884 SIM_InetMgr Downloaded file dat-5350.zip successfully in session 1
      20080730123445 I #5884 SiteMgr CheckInMirrorPackage: Downloading file avvdat-5350.zip from site NAI FTP::Current\VSCANDAT1000\DAT\0000
      20080730123445 I #5884 SIM_InetMgr Downloading file avvdat-5350.zip from session 1, LocalDir=C:\WINDOWS\TEMP\nai3A.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080730123445 I #5884 NaInet FTP session 1 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/avvdat-5350.zip from FTP Server: ftp.nai.com
      20080730123445 I #5884 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
      20080730123445 I #5884 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/avvdat-5350.zip
      20080730123445 I #5884 naInet Trying to download using Microsoft WinInet library
      20080730123445 I #5884 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20080730123445 I #5884 naInet No resume download needed, calling InternetOpenUrl
      20080730123445 E #5884 naInet InternetOpenUrl failed on Server: ftp.nai.com:21, error msg:
      20080730123445 I #5884 naInet Failed to download the URL /CommonUpdater/Current/VSCANDAT1000/DAT/0000/avvdat-5350.zip using Wininet
      20080730123445 I #5884 NaiInet FTP session 1 Wininet failed, Trying to download again using winsock
      20080730123445 I #5884 NaInet FTP session 1 Logging into FTP Server: ftp.nai.com using User: anonymous in winsock-mode
      20080730123452 I #5884 naInet FTP session 1 Connecting to FTP Server: ftp.nai.com on Port: 21 using socket
      20080730123452 I #5884 naInet FTP session 1 connected to FTP Server: ftp.nai.com using socket
      20080730123452 E #5884 naInet FTP session 1 socket 6880 RecvTimeout() failed on recv, WSAGetLastError() = 10054
      20080730123452 E #5884 naInet FTP session 1 Socket error occurred: 10054
      20080730123452 I #5884 naInet FTP session 1 Logging on to FTP Server: ftp.nai.com
      20080730123452 E #5884 naInet FTP session 1 socket 6880 SendTimeout() failed on send, WSAGetLastError() = 10054
      20080730123452 E #5884 naInet FTP session 1 Failed to logon to FTP Server, User authentication failed
      20080730123452 I #5884 SIM_InetMgr Download file avvdat-5350.zip failed in session 1, nainet ret=0
      20080730123452 e #5884 SiteMgr CheckInMirrorPackage: Download file avvdat-5350.zip from site NAI FTP::Current\VSCANDAT1000\DAT\0000 failed, hr=-2147467259
      20080730123452 I #5884 McUpload Connecting to CIONIEPO001 server, 8443 port
      20080730123452 I #5884 McUpload Start http session login...
      20080730123452 I #5884 McUpload Posting request: /webui/login.do
      20080730123452 I #5884 McUpload Successfully disabled CA trust options.
      20080730123452 I #5884 McUpload Performing NTLM Authentication
      20080730123452 I #5884 McUpload End http session login, status=0
      20080730123452 I #5884 McUpload CA trust has already been set.
      20080730123452 I #5884 McUpload Http response status code = 200
      20080730123452 I #5884 naInet HTTP Session closed
      20080730123452 I #5884 naInet ------------------------------------------------------------
      20080730123452 I #5884 naInet FTP Session 1 closed
      20080730123452 I #5884 naInet ------------------------------------------------------------
      20080730123452 I #5884 SIM_InetMgr Session 1 ended, result=1
      20080730123452 I #5884 SiteMgr MirrorThreadProc: Mirror thread ended
      20080730123452 x #3016 SiteMgr SiteMgr main control final release...
      20080730123452 I #3016 DAL Removing user token from user token map

      Sometimes it fails within seconds and other times get 50% thru and then fails.

      ePO server 3.6.1.231
      agent 3.6.0
      VirusScan 8.0 / 8.5
        • 1. RE: DAT ftp downloads failing with error code 4
          twenden
          It looks like other people are having issues with ftp & http pull task failing for the last 2 days. I have my EPO server to use HTTP pull task. These tasks have been failing at least a couple of times per day. This pull task will eventually get the DAT.

          Have you tried configuring a HTTP pull task and see if that runs?
          • 2. RE: DAT ftp downloads failing with error code 4
            I just ran a pull task on ePO server and it completed without error.

            I had it set to http pull. What version of ePO? I have ePO 3.6.1 patch 2 or 3.

            Joe
            • 3. RE: DAT ftp downloads failing with error code 4
              twenden


              we are running EPO 3.6.1 with Patch 3. This McAfee issue with the pull tasks comes and goes. I
              • 4. RE: DAT ftp downloads failing with error code 4
                Running ePO 3.6.1 patch 3. I just started work here and got ePO dumped in my lap. It is setup for ftp. I am getting with the network guys today to see what it would take to get http setup. Usually if I run into trouble I manually try to pull it 3 or 4 times it will finally go. Then I am good for a month or two before I miss another pull.
                • 5. latest download attempt log
                  Tried again this morning. According to the log everything was going great until the 53485349avv.gem download. Up till then

                  Downloaded file catalog.z successfully in session 1
                  Downloaded file PkgCatalog.z successfully in session 1
                  Downloaded file datinstall.mcs successfully in session 1
                  Downloaded file dat-5350.zip successfully in session 1
                  Downloaded file avvdat-5350.zip successfully in session 1
                  Downloaded file 53495350.upd successfully in session 1
                  Downloaded file 53495350avv.gem successfully in session 1
                  Downloaded file 53485349.upd successfully in session 1

                  then...

                  #2208 SiteMgr CheckInMirrorPackage: Downloading file 53485349avv.gem from site NAI FTP::Current\VSCANDAT1000\DAT\0000
                  20080731093033 I #2208 SIM_InetMgr Downloading file 53485349avv.gem from session 1, LocalDir=C:\WINDOWS\TEMP\nai16A.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
                  20080731093033 I #2208 NaInet FTP session 1 Downloading file: /CommonUpdater/Current/VSCANDAT1000/DAT/0000/53485349avv.gem from FTP Server: ftp.nai.com
                  20080731093033 I #2208 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
                  20080731093033 I #2208 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/Current/VSCANDAT1000/DAT/0000/53485349avv.gem
                  20080731093033 I #2208 naInet Trying to download using Microsoft WinInet library
                  20080731093033 I #2208 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
                  20080731093033 I #2208 naInet No resume download needed, calling InternetOpenUrl
                  20080731093033 E #2208 naInet InternetOpenUrl failed on Server: ftp.nai.com:21, error msg:
                  20080731093033 I #2208 naInet Failed to download the URL /CommonUpdater/Current/VSCANDAT1000/DAT/0000/53485349avv.gem using Wininet
                  20080731093033 I #2208 NaiInet FTP session 1 Wininet failed, Trying to download again using winsock
                  20080731093033 I #2208 NaInet FTP session 1 Logging into FTP Server: ftp.nai.com using User: anonymous in winsock-mode
                  20080731093042 I #2208 naInet FTP session 1 Connecting to FTP Server: ftp.nai.com on Port: 21 using socket
                  20080731093103 I #2208 naInet FTP session 1 Failed to connect to FTP Server: ftp.nai.com:21, error 10060
                  20080731093103 I #2208 SIM_InetMgr Download file 53485349avv.gem failed in session 1, nainet ret=0
                  20080731093103 e #2208 SiteMgr CheckInMirrorPackage: Download file 53485349avv.gem from site NAI FTP::Current\VSCANDAT1000\DAT\0000 failed, hr=-2147467259
                  20080731093103 I #2208 McUpload Connecting to CIONIEPO001 server, 8443 port
                  20080731093103 I #2208 McUpload Start http session login...
                  20080731093103 I #2208 McUpload Posting request: /webui/login.do
                  20080731093103 I #2208 McUpload Successfully disabled CA trust options.
                  20080731093103 I #2208 McUpload Performing NTLM Authentication
                  20080731093103 I #2208 McUpload End http session login, status=0
                  20080731093103 I #2208 McUpload CA trust has already been set.
                  20080731093103 I #2208 McUpload Http response status code = 200
                  20080731093103 I #2208 naInet HTTP Session closed
                  20080731093103 I #2208 naInet ------------------------------------------------------------
                  20080731093103 I #2208 naInet FTP Session 1 closed
                  20080731093103 I #2208 naInet ------------------------------------------------------------
                  20080731093103 I #2208 SIM_InetMgr Session 1 ended, result=1
                  20080731093103 I #2208 SiteMgr MirrorThreadProc: Mirror thread ended
                  20080731093103 x #2988 SiteMgr SiteMgr main control final release...
                  20080731093103 I #2988 DAL Removing user token from user token map

                  By the way OS is Server2003 Standard pack 2
                  • 6. log from immediate fail
                    tried this one at 11am and it immediately failed.

                    log...

                    20080731110017 I #3004 SiteMgrWrap Created instance of Site Manager
                    20080731110017 I #3004 SiteMgrWrap DispEventAdvise on Site Manager succeeded
                    20080731110017 I #3004 DAL Adding user token to user token map
                    20080731110017 I #3004 SiteMgr SetEPOMode: SiteMgr enter ePO mode, server=CIONIEPO001, port=8443, EPOUser=, Password=********
                    20080731110017 I #3004 DAL Adding user token to user token map
                    20080731110018 I #3004 SiteMgr DALInit: Connected to DAL successful
                    20080731110018 I #3004 SiteMgr SetEPOMode: Set ePO mode successful
                    20080731110018 I #3004 SiteMgr DownloadSiteListThreadProc: Download sitelist thread started
                    20080731110018 I #3004 SiteMgr DownloadSiteListThreadProc: Download sitelist thread ended
                    20080731110018 I #3004 DAL Removing user token from user token map
                    20080731110018 I #3004 SiteMgr Get SiteMgr status 0
                    20080731110018 I #5228 SiteMgr MirrorThreadProc: Mirror thread started
                    20080731110018 I #5228 SiteMgr DownloadSiteListThreadProc: Download sitelist thread started
                    20080731110018 I #5228 SiteMgr DownloadSiteListThreadProc: Download sitelist thread ended
                    20080731110018 I #5228 SIM_InetMgr Starting download session for site NAI FTP
                    20080731110020 I #5228 NaInet Looking for IE Proxy settings for protocol: http
                    20080731110020 I #5228 NaInet Trying logged on user account privilege for impersonation
                    20080731110020 I #5228 NaInet No IE Proxy settings found
                    20080731110020 I #5228 NaInet Looking for IE Proxy settings for protocol: ftp
                    20080731110020 I #5228 NaInet Trying logged on user account privilege for impersonation
                    20080731110020 I #5228 NaInet No IE Proxy settings found
                    20080731110020 I #5228 naInet FTP Session initialized
                    20080731110020 I #5228 NaInet FTP Session 1 Logging into FTP Server: ftp.nai.com using User: anonymous in win-inet mode
                    20080731110020 I #5228 naInet HTTP Session initialized
                    20080731110026 I #5228 naInet Connecting to HTTP Server using Microsoft WinInet
                    20080731110026 I #5228 naInet Trying to connect to Real Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
                    20080731110026 I #5228 naInet Connected to Server: ftp.nai.com on Port: 21 using WinInet
                    20080731110026 I #5228 SIM_InetMgr Started download session 1 for site NAI FTP
                    20080731110026 I #5228 SiteMgr MirrorThreadProc: Downloading file catalog.z from NAI FTP
                    20080731110026 I #5228 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai180.tmp\00000000, RemoteDir=
                    20080731110026 I #5228 NaInet FTP session 1 Downloading file: /CommonUpdater/catalog.z from FTP Server: ftp.nai.com
                    20080731110026 I #5228 NaInet FTP session 1 Downloading file from FTP server ftp.nai.com using WinInet [in non-proxy mode]
                    20080731110026 I #5228 naInet Open URL: ftp://ftp.nai.com:21/CommonUpdater/catalog.z
                    20080731110026 I #5228 naInet Trying to download using Microsoft WinInet library
                    20080731110026 I #5228 naInet Connecting to Server ftp.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
                    20080731110026 I #5228 naInet No resume download needed, calling InternetOpenUrl
                    20080731110026 E #5228 naInet InternetOpenUrl failed on Server: ftp.nai.com:21, error msg:
                    20080731110026 I #5228 naInet Failed to download the URL /CommonUpdater/catalog.z using Wininet
                    20080731110026 I #5228 NaiInet FTP session 1 Wininet failed, Trying to download again using winsock
                    20080731110026 I #5228 NaInet FTP session 1 Logging into FTP Server: ftp.nai.com using User: anonymous in winsock-mode
                    20080731110026 I #5228 naInet FTP session 1 Connecting to FTP Server: ftp.nai.com on Port: 21 using socket
                    20080731110026 I #5228 naInet FTP session 1 connected to FTP Server: ftp.nai.com using socket
                    20080731110026 E #5228 naInet FTP session 1 socket 5584 RecvTimeout() failed on recv, WSAGetLastError() = 10054
                    20080731110026 E #5228 naInet FTP session 1 Socket error occurred: 10054
                    20080731110026 I #5228 naInet FTP session 1 Logging on to FTP Server: ftp.nai.com
                    20080731110026 E #5228 naInet FTP session 1 socket 5584 SendTimeout() failed on send, WSAGetLastError() = 10054
                    20080731110026 E #5228 naInet FTP session 1 Failed to logon to FTP Server, User authentication failed
                    20080731110026 I #5228 SIM_InetMgr Download file catalog.z failed in session 1, nainet ret=0
                    20080731110026 e #5228 SiteMgr MirrorThreadProc: Download file catalog.z from NAI FTP failed, hr=-2147467259
                    20080731110026 I #5228 McUpload Connecting to CIONIEPO001 server, 8443 port
                    20080731110026 I #5228 McUpload Start http session login...
                    20080731110026 I #5228 McUpload Posting request: /webui/login.do
                    20080731110026 I #5228 McUpload Successfully disabled CA trust options.
                    20080731110026 I #5228 McUpload Performing NTLM Authentication
                    20080731110027 I #5228 McUpload End http session login, status=0
                    20080731110027 I #5228 McUpload CA trust has already been set.
                    20080731110027 I #5228 McUpload Http response status code = 200
                    20080731110027 I #5228 naInet HTTP Session closed
                    20080731110027 I #5228 naInet ------------------------------------------------------------
                    20080731110027 I #5228 naInet FTP Session 1 closed
                    20080731110027 I #5228 naInet ------------------------------------------------------------
                    20080731110027 I #5228 SIM_InetMgr Session 1 ended, result=1
                    20080731110027 I #5228 SiteMgr MirrorThreadProc: Mirror thread ended
                    20080731110027 x #3004 SiteMgr SiteMgr main control final release...
                    20080731110027 I #3004 DAL Removing user token from user token map

                    I have seen other post that mention this is an ongoing issue. But I never see anything that puts the finger on what the cause is. Does anyone know?
                    • 7. RE: log from immediate fail
                      I haven't been watching over the past week but since I updated to EPO 4 this week, I have noticed my NAIHttp pulls have been failing here and there much more frequently than in the past. I just checked and the last pull completed successfully but the previous one failed.
                      • 8. Same Problem
                        i have been experiencing the same issue for the past mth, Nothing has changed on the newtork. I have EPO 4 i upgraded to patch 4, ran the virtual technician treid an alternate gateway/net connection. nothing seems to work