Thanks for replying.
newbie so can't message privately? Service no. 2086847690
Kindly hover over selvan avatar, and click on (Follow) he should receive a request to follow you. If he follows you you should receive one as well. If so, them accept. Thank you for providing the Service Request number. This will assist him in observing what support has done thus far.
Being that he is out of Country and be his ( Off Day) will determine how quickly he responds.
All the very Best,
Consumer Products Moderator
You are most welcome Hopefully we will hear some in short order.