2 Replies Latest reply on Sep 20, 2016 1:29 PM by neeya

    Cannot uninstall free trial McAfee Livesafe

    neeya

      Hello,

       

      I have been using a McAfee free trial version for the last month in my Windows 10 laptop. My trial ends tomorrow. I have now received free anti-virus software that is not McAfee from my bank and I would like to install it. I started to uninstall any McAfee products, however I cannot uninstall Livesafe. When I click on change/uninstall I get an error message saying:" McAfee UI Host has stopped working (A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available)". The only option I am given is to close the program. I have tried to uninstall via settings-system - apps and features. I have also tried directly via control panel. I have also re-started the PC. The new antivirus software cannot automatically remove it either. I have tried using MCPR tool but cannot proceed due to McAfee Family Protection log in details that I do not have. Could someone please help me with this? Thank you