4 Replies Latest reply on Sep 21, 2016 11:52 AM by eM Ka

    Forward alerts

    meir

      What is the best method to forward specific  case alerts as syslog

        • 1. Re: Forward alerts
          eM Ka

          HI,

           

          To achieve that you should create an alarm with action "send messages" > syslog.

          Please looak at the screen:

          Syslog.png

           

          Regards

          MK

          • 2. Re: Forward alerts
            itgfcsys

            I have forwarded to an automation server previously, and am exploring forwarding to evanios for auto ticket creation in Servicenow, and am currently using the email configuration noted by Proxima. works great for our SOC, some helpdesk systems, if not most will take an email ingestion for ticket creation. What forwarding were you looking for specifically?

            • 3. Re: Forward alerts
              meir

              The purpose of the process is to forward ip address from specific cases to third party product.

              if I use the alarm , is there a possibility to missed events due to " maximum trigger frequency"

              can I cancel this feature ?(max trigger frequency)

              • 4. Re: Forward alerts
                eM Ka

                Hi,

                 

                No, you have to set min 1 min... but there should be no missed events.

                You will get grouped events - every 1 min.

                 

                Regards

                MK