0 Replies Latest reply on Jul 15, 2008 5:51 PM by Raj909

    Unable to install 3.6 agent on Win2003 Server

      Framepkg.exe will install via ePO Server 4.0 or manually. The service doesn't get completely installed.

      Any suggestions? Here is a copy of the log:

      20080715184103 I #7444 Setup Ins Windows 5.2.3790 Service Pack 2
      20080715184103 I #7444 Setup Ins Restarting as a service to get System rights
      20080715184103 I #7444 Setup Ins Silent mode is OFF; Interaction with desktop ENABLED
      20080715184103 I #4000 Stub Pkg
      20080715184103 I #4000 Stub Pkg START [C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz4.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz4.tmp" /WaitFor=8140 /CurrentFolder="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| "]
      20080715184103 I #4000 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unz11C.tmp)
      20080715184104 I #4000 Stub Pkg System=1
      20080715184104 I #3288 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unz11C.tmp\FrmInst.exe, /SignalComplete /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz4.tmp" /WaitFor=8140 /CurrentFolder="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| " /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz11C.tmp" /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs")
      20080715184104 I #6148 naCmnLib Ins Random seed = 0xcfee****
      20080715184104 I #6148 Setup Ins START [/SignalComplete /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz4.tmp" /WaitFor=8140 /CurrentFolder="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| " /FramePkg /Cleanup="C:\WINDOWS\TEMP\unz11C.tmp" /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs"]
      20080715184104 I #6148 Setup Ins Windows 5.2.3790 Service Pack 2
      20080715184104 I #6148 Setup Ins Attempting to perform a setup operation
      20080715184104 I #3292 naCmnLib Ins Random seed = 0x95b6****
      20080715184104 I #4000 Stub Pkg END 0
      20080715184104 I #6148 UI Ins Starting setup...
      20080715184104 I #6148 UI Ins Validating setup options...
      20080715184104 I #6148 Script Ins HKLM\SOFTWARE\Network Associates\TVD\Shared Components\Framework\Installed Path is not present. Therefore CMA is not installed.
      20080715184104 I #6148 Script Ins HKLM\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent is not present. Therefore the 2.x agent is not installed.
      20080715184105 I #6148 Script Ins Unable to get the FtpSite node from C:\WINDOWS\TEMP\unz11C.tmp\SiteList.xml
      20080715184105 I #6148 Script Ins Unable to get the UNCSite node from C:\WINDOWS\TEMP\unz11C.tmp\SiteList.xml
      20080715184105 I #6148 Script Ins The state of script is:
      20080715184105 I #6148 Script Ins Installed = FALSE
      20080715184105 I #6148 Script Ins ManagedMode = FALSE
      20080715184105 I #6148 Script Ins InstallFilesAndRegistry = TRUE
      20080715184105 I #6148 Script Ins InstallAgentRegistry = TRUE
      20080715184105 I #6148 Script Ins RemoveFilesAndRegistry = FALSE
      20080715184105 I #6148 Script Ins CleanupFiles = FALSE
      20080715184105 I #6148 Script Ins RemoveAgentRegistry = FALSE
      20080715184105 I #6148 Script Ins IncrementUpdaterRefCount = FALSE
      20080715184105 I #6148 Script Ins DecrementUpdaterRefCount = FALSE
      20080715184105 I #6148 Script Ins PutCmaIntoManagedMode = TRUE
      20080715184105 I #6148 Script Ins RemoveCmaFromManagedMode = FALSE
      20080715184105 I #6148 Script Ins ReplaceNaiRepositories = FALSE
      20080715184105 I #6148 Script Ins ReplaceEpoSite = FALSE
      20080715184105 I #6148 Script Ins ReplaceSiteList = TRUE
      20080715184105 I #6148 Script Ins Remove3xServerTasks = FALSE
      20080715184105 I #6148 Script Ins Remove2xAgent = FALSE
      20080715184105 I #6148 Script Ins RunHigherVersionedRemove = FALSE
      20080715184105 I #6148 Script Ins WaitForCmaToFinish = TRUE
      20080715184105 I #6148 Script Ins RunHigherVersionedSetup = FALSE
      20080715184105 I #6148 Script Ins SingleTrayIcon = TRUE
      20080715184105 I #6148 Script Ins NumberOfProductsUsingCMA = 0
      20080715184105 I #6148 Script Ins InstalledPath = '?'
      20080715184105 I #6148 Script Ins TargetInstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20080715184105 I #6148 Script Ins DataPath = ''
      20080715184105 I #6148 Script Ins TargetDataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
      20080715184105 I #6148 Script Ins HigherVersionedSetup = ''
      20080715184105 I #6148 Script Ins FrameworkVersion = ''
      20080715184105 I #6148 Script Ins SiteList = 'C:\WINDOWS\TEMP\unz11C.tmp\SiteList.xml'
      20080715184105 I #6148 UI Ins Checking for necessary rights...
      20080715184105 I #6148 UI Ins Waiting up to 4 minutes for current update session to finish.
      20080715184105 I #6148 UI Ins Stopping processes if necessary...
      20080715184115 I #6148 Exec Ins Disable CMA service
      20080715184115 E #6148 Service Ins Error trace:
      20080715184115 E #6148 Thread Ins [Main thread]->
      20080715184115 E #6148 Setup Ins [Attempting to perform a setup operation]->
      20080715184115 E #6148 Exec Ins [Setup execution]->
      20080715184115 E #6148 Exec Ins [Disable CMA service]->
      20080715184115 E #6148 Service Ins [ChangeServiceConfig,McAfeeFramework]->
      20080715184115 E #6148 Service Ins error 2: The system cannot find the file specified.
      20080715184115 I #5056 Main Cle
      20080715184115 I #5056 Main Cle START [8060 8140 /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" "C:\WINDOWS\TEMP\unz11C.tmp" "C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz4.tmp" ]
      20080715184115 I #5056 Common Cle WaitForSingleObject (MCAFEE_FRAMEWORK_CLEANUP_INSTANCE, -1)
      20080715184115 I #5056 Common Cle OpenEvent (MCAFEE_FRAMEWORK_CLEANUP_MUTEX_CREATED)
      20080715184115 E #6148 UI Ins Error trace:
      20080715184115 E #6148 Thread Ins [Main thread]->
      20080715184115 E #6148 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs\FrmInst_MIAISTEAMSIAVM.log
      20080715184115 E #7444 Event Ins Error trace:
      20080715184115 E #7444 Thread Ins [Main thread]->
      20080715184115 E #7444 Setup Ins [Restarting as a service to get System rights]->
      20080715184115 E #7444 Event Ins [WaitForSingleObject,Global\MCAFEE_FRAMEWORK_SUCCESSFUL]->
      20080715184115 E #7444 Event Ins timed out
      20080715184115 I #7444 Thread Ins Exit program
      20080715184115 I #7444 Setup Ins END 1603
      20080715184115 I #5056 Common Cle WaitForSingleObject (calling FrmInst.exe, -1)
      20080715184115 I #7984 Stub Pkg END 1603
      20080715184519 I #7000 Stub Pkg
      20080715184519 I #7000 Stub Pkg START ["C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe" ]
      20080715184519 I #7000 Common Pkg CreateDirectory (C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp)
      20080715184519 I #7000 Stub Pkg System=0
      20080715184519 I #7000 Common Pkg CreateProcess (C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp\FrmInst.exe, /CreateService="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe" /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| ")
      20080715184520 I #7000 Common Pkg WaitForSingleObject (C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp\FrmInst.exe, -1)
      20080715184520 I #5240 naCmnLib Ins Random seed = 0xf696****
      20080715184520 I #5240 Setup Ins START [/CreateService="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe" /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| "]
      20080715184520 I #5240 Setup Ins Windows 5.2.3790 Service Pack 2
      20080715184520 I #5240 Setup Ins Restarting as a service to get System rights
      20080715184520 I #5240 Setup Ins Silent mode is OFF; Interaction with desktop ENABLED
      20080715184520 I #7544 Stub Pkg
      20080715184520 I #7544 Stub Pkg START [C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\NAILogs" /Cleanup2="C:\DOCUME~1\SVC-MC~1\LOCALS~1\Temp\3\unz5.tmp" /WaitFor=6128 /CurrentFolder="C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574" /Install=Agent /OriginalCmdLine="|C:\Documents and Settings\svc-mcafee\Desktop\McAfee\ePO Agent 3.6.0.574\FramePkg.exe| "]