1 Reply Latest reply on Sep 19, 2016 1:07 PM by hhoang

    Classification file extension is not supported

    haribo

      Good Day,

       

      I have installed DLP 10.0.0 on EPO 5.1.3. I have also installed the DLP 10.0.0.9 extension. We had a prior extension of 9.3.4 but I don't think the policy conversion went well.

       

      With all the previous versions removed from the master repository, I still receive this error when trying to apply a new policy which includes file extension scanning for .pdf documents within one of our classifications.

       

      "Classification file extension is not supported on DLP version lower than 10.0.0"

       

      I have tried deleting and recreating all previous rules, deleting some of the default policies and reinstalling both the extension and DLP 10.0.0, but none of that has helped.

       

      Do I need to go back to a fresh install of EPO 5.1.3 in order to install DLP 10.0.0 with fresh policies?

       

      Thanks for any advice.