1 Reply Latest reply on Sep 6, 2016 10:06 PM by xhua2002

    cmdagent.Error: Events send to epo, command initiated by cmdagent failed, 29.

    xhua2002

      HI all

      I am new and have a issue need you help to solve.

       

      First thank you all.

       

      We have a group of IMAC and the OS version is 10.11.5, our ePO server is running normally, and agent is ok of windows client. We will install agent 5.0.4 on iMAC, installed agent properly on iMAC,But agent could not download EPM from ePO and agent 5.0.4 's process is incomplete. The error logs as below:

       

      macmnsvc.log

      msgbus.Warning: hash comparisions match failed

      macompatsvc.log

      msgbus.Warning: hash comparisions match failed

       

      execute cmdagent command and Error Message Occurs:

      $ ./cmdagent -f

      2016-08-30 14:30:32.365 (1504.-1544257536) cmdagent.Error: Events send to epo, command initiated by cmdagent failed, 29.

      2016-08-30 14:30:07.181 (1489.-1544257536) cmdagent.Error: Refresh policy command initiated by cmdagent failed, 29.

       

      (p.s By the way we installed the EPM 2.4 and agent 5.0.3 on this iMAC a few days ago )

       

      I cleaned everything about McAfee before I install agent 5.0.4 on IMAC,  The Procedure of Uninstall McAfee as below:

       

          sudo -S /usr/local/McAfee/uninstall EPM    

       

          sudo –S /Library/McAfee/agent/uninstall.sh

          Sudo find / -name McAfee | rm –rf *

          Sudo find / -name “McAfee" | rm –rf *

       

       

      Re-install iMac os and then install agent 5.0.4, It is running normally.

       

      Thanks a lot.