0 Replies Latest reply on Sep 5, 2016 9:29 PM by bhavik.patel

    Drive Encryption Go Installation failed

    bhavik.patel

      Dear Experts,

      i am getting issue while i am installing DEGO from EPO, it is not able to complete the installation at end user computer.

      let me know how i should check the error. the communicaation between epo and user pc is working fine.

       

      this are the info i have get from log file.

       

      #7364 ScrptMain START [C:\Program Files\McAfee\Common Framework\McScript_InUse.exe -script C:\ProgramData\McAfee\Common Framework\InstallMain.McS -id 16490 -localeid 0409 -parent FRAMEWORK -logfile C:\ProgramData\McAfee\Common Framework\DB\McScript -initiator 4 -ipcid \\.\pipe\upda10372 -installdir C:\Program Files\McAfee\Common Framework]

      2016-09-02 17:26:17.933 I #9440 SutDnWtch Successfully set up shutdown watch

      2016-09-02 17:26:17.951 I #7364 MueEep Initializing MUE EEP with IPC ID = \\.\pipe\upda10372 Script ID = 16490

      2016-09-02 17:26:17.951 I #7364 ipcchannel Connecting to IPC server

      2016-09-02 17:26:17.979 I #7364 persite Cache file location = C:\ProgramData\McAfee\Common Framework\sitecache.bin

      2016-09-02 17:26:17.979 I #7364 persite Cabundle file location = C:\ProgramData\McAfee\Common Framework\cabundle.cer

      2016-09-02 17:26:17.983 I #7364 Cryptshim Initializing crypto library

      2016-09-02 17:26:17.983 I #7364 Cryptshim Using C:\ProgramData\McAfee\Common Framework\keystore as keystore path

      2016-09-02 17:26:17.983 I #7364 Cryptshim Using C:\Program Files\McAfee\Common Framework\Mue.sig as exe signature file path

      2016-09-02 17:26:18.076 I #7364 MfeCryptC RSA version : NIST Library Version 2.1.0.0

      2016-09-02 17:26:18.076 I #7364 MfeCryptC

      2016-09-02 17:26:18.076 I #7364 MfeCryptC RSA crypto role : User Role

      2016-09-02 17:26:18.076 I #7364 MfeCryptC

      2016-09-02 17:26:18.076 I #7364 MfeCryptC RSA crypto mode : NON-FIPS Mode

      2016-09-02 17:26:18.076 I #7364 MfeCryptC

      2016-09-02 17:26:18.111 I #7364 Cryptshim Successfully initialized crypto library

      2016-09-02 17:26:18.138 I #7364 ScrptLpc Saving hash to registry

      2016-09-02 17:26:18.138 I #7364 LpcConnMgr Initializing lpc data

      2016-09-02 17:26:18.138 I #7364 LpcConnMgr Registering software id CMNUPD__3000 with a hash value of 1496913389

      2016-09-02 17:26:18.138 I #7364 LpcConnMgr Starting lpc connection manager

      2016-09-02 17:26:18.138 I #7364 LpcConnMgr Setting up watchdog component

      2016-09-02 17:26:18.139 I #4308 WatchDog Running scheduled health check

      2016-09-02 17:26:18.309 I #4308 WatchDog Signalling lpc availability to registrants.

      2016-09-02 17:26:18.309 I #4308 LpcConnMgr Invoking lpc revalidation on lpc available

      2016-09-02 17:26:18.309 I #4308 LpcConnMgr Cleaning up message queue

      2016-09-02 17:26:18.309 I #9436 MsgPoll starting poll thread for message queue

      2016-09-02 17:26:18.309 I #9436 MsgPoll signalled start to message queue

      2016-09-02 17:26:18.309 I #9436 MsgPoll  Registering client channel for message type 1496913389 extended id 474185642 client id 2088578302

      2016-09-02 17:26:18.310 I #9436 MsgPoll Registering  client software id CMNUPD__3000:DEFAULT:9268 with lpc server

      2016-09-02 17:26:18.543 I #9436 MsgQueue Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088578302

      2016-09-02 17:26:18.543 I #9436 MsgQueue Channel added to message queue successfully

      2016-09-02 17:26:18.543 I #9436 MsgQueue Getting message from message queue

      2016-09-02 17:26:18.543 I #4308 WatchDog Done signalling lpc availability to registrants.

      2016-09-02 17:26:18.544 I #7364 LPCConfig Waiting LPC server availability

      2016-09-02 17:26:18.544 I #7364 LPCConfig LPC server is now available

      2016-09-02 17:26:18.544 I #7364 ScrptLpc LPC frame work for update engine succeeded

      2016-09-02 17:26:18.544 I #7364 ScrptLpc Successfully registered LPC UpdateCallback interface

      2016-09-02 17:26:18.544 I #7364 naInet HTTP Session initialized

      2016-09-02 17:26:18.544 I #7364 imsite  Download to: C:\WINDOWS\TEMP\SiteStat.xml

      2016-09-02 17:26:18.544 I #7364 imsite  Download from: (ePO_EPODESKTOP01) SiteStat.xml

      2016-09-02 17:26:18.550 I #7364 naInet Open URL: http://130.37.70.68:85/Software/SiteStat.xml

      2016-09-02 17:26:18.629 I #7364 creposi Download returncode : 0

      2016-09-02 17:26:18.629 I #7364 creposi Download returncode : 0

      2016-09-02 17:26:18.876 I #7364 SessMgr Using repository ePO_EPODESKTOP01 for script

      2016-09-02 17:26:18.878 I #7364 ScrptMgr Loading and parsing:  C:\ProgramData\McAfee\Common Framework\InstallMain.McS

      2016-09-02 17:26:19.130 I #7364 ScrptMgr Initializing update...

      2016-09-02 17:26:19.132 I #7364 ScrptMgr Verifying catalog.z.

      2016-09-02 17:26:19.220 I #7364 ScrptMgr Extracting catalog.z.

      2016-09-02 17:26:19.239 I #7364 ScrptMgr Loading update configuration from: catalog.xml

      2016-09-02 17:26:20.318 I #7364 ScrptMgr Verifying detect.mcs.

      2016-09-02 17:26:20.375 I #7364 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\Evaluation\EEGO____1000

      2016-09-02 17:26:20.375 I #7364 ScrptMgr Loading and parsing:  C:\ProgramData\McAfee\Common Framework\Evaluation\EEGO____1000\detect.mcs

      2016-09-02 17:26:20.392 I #7364 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework

      2016-09-02 17:26:20.396 I #7364 ScrptMgr Verifying detect.mcs.

      2016-09-02 17:26:20.399 I #7364 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\Evaluation\EEGO____1000

      2016-09-02 17:26:20.399 I #7364 ScrptMgr Loading and parsing:  C:\ProgramData\McAfee\Common Framework\Evaluation\EEGO____1000\detect.mcs

      2016-09-02 17:26:20.416 I #7364 ScrptUtl Undefined variable szPointProductName, assuming the value to be %%szPointProductName%%

      2016-09-02 17:26:20.417 I #7364 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework

      2016-09-02 17:26:20.423 I #7364 ScrptMgr Update Finished

      2016-09-02 17:26:20.423 I #7364 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " Auto close in" CountdownValue" 10"

      2016-09-02 17:26:20.425 I #7364 ScrptExe Attempting to run OnExit section on current script

      2016-09-02 17:26:20.426 I #7364 ScrptMain Run script return code: 0

      2016-09-02 17:26:20.426 I #7364 ScrptMain McAfee Update Engine is exiting with return code: 0

      2016-09-02 17:26:20.426 I #7364 naInet HTTP Session closed

      2016-09-02 17:26:20.427 I #7364 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 0" New Version " N/A" Date Time " N/A" Script Id" 16490"

      2016-09-02 17:26:20.431 I #7364 LpcConnMgr Stopping lpc connection manager

      2016-09-02 17:26:20.431 I #7364 LpcConnMgr Cleaning up watchdog instance

      2016-09-02 17:26:20.431 I #7364 WatchDog Stopping watchdog monitor

      2016-09-02 17:26:20.431 I #7364 LpcConnMgr Done cleaning up watchdog instance

      2016-09-02 17:26:20.431 I #7364 LpcConnMgr Triggering lpc unavailable

      2016-09-02 17:26:20.431 I #7364 LpcConnMgr Invoking lpc revalidation on lpc unavailable

      2016-09-02 17:26:20.431 I #7364 MsgPoll Setting stop to message poll thread

      2016-09-02 17:26:20.431 I #7364 MsgPoll  Unregistering client channel for message type 1496913389 extended id 474185642 client id 2088578302

      2016-09-02 17:26:20.431 I #7364 MsgQueue Aborting message queue operation

      2016-09-02 17:26:20.431 I #9436 WinLpcChnl Shutdown event was signalled

      2016-09-02 17:26:20.431 I #9436 MsgQueue No data available in message queue channel

      2016-09-02 17:26:20.431 I #9436 MsgPoll stopping message queue poll thread

      2016-09-02 17:26:20.432 I #7364 MsgQueue Cleaning up message queue

      2016-09-02 17:26:20.432 I #7364 MfeLpcFactory Successfully released mfelpc objects

      2016-09-02 17:26:20.432 I #7364 MueEep Deinitializing entry execution point

      2016-09-02 17:26:20.432 I #7364 MueEep Deinitializing container

      2016-09-02 17:26:20.432 I #7364 ipcchannel Closing IPC connection

      2016-09-02 17:26:20.432 I #7364 MueEep Deleting container

      2016-09-02 17:26:20.432 I #7364 Thread Exit program

       

       

      please help to resolve the issue.