That is a question beyond the abilities of this community, to give a good answer to anyway.
I will ask a support person to intervene here to hopefully give you some advice.
I'm not sure of their hours of work so it may be a day or two, or more as it's the weekend, before an answer will be forthcoming.
desertgal can you or any of your colleagues advise this software developer please?
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There is no one answer for your question but I will try to answer it the best I can. A decent amount of malware we see is usually packed in some form and the most common one is UPX unfortunately. Most of the ankle biter AV’s available will always detect these simply because of how they are packed. Besides I would assume that most of your customers probably have AV installed since its practically free. I would personally ask if switching over to using MSI (Windows Installer Package) would be feasible. I’m not sure on how big of a difference it would make the size but it could also reduce the amount of false positives. You could also use GetClean but that would only prevent us from falsely detecting.
Hope that answers your question.
thank you very much for your answer. I know it is not easy to answer this question, therefore I am particularly grateful to you.
It is a very good tip to switch to MSI, I will think about over but I assume there is no alternative.
In the future I will renounce UPX in other contexts.
Thanks again and cheers.
thanks for you effort.
I am searching a lot and I don't find another place like this. This forum is a great place of professional discussions of these themes. This is a merit of you, your moderator colleagues and the software developers, the specialists of virus detection - thank you for that to all of you.
Thank you ;-)