Moved to Consumer General, sorry I tried to post your image visibly in the post and failed, losing it in the process.
Pictures can be added to a post using the small square symbol to the left of the one with a small arrow on the Actions bar.
You say reinstalled the app, where from?
You'd need to download the installer from your online account. But first make sure everything is cleared out by running the cleanup tool: MCPR and reboot.
1 of 1 people found this helpful
Please try the below steps and see if it helps
1. Restart the PC and wait for few minutes for the applications to load
2. Open McAfee user interface and Select "Navigation" at the top right
3. On the left hand side beneath Settings click on "Features"
4. You will now see the list of available features to download.
5. Select all that apply and click Download/Install
6. Once this process is complete you should be completely protected by McAfee
I'll try this tomorrow. I downloaded it from my dad's account on the bt website where I've downloaded it before and it's worked fine.
It would be aggravating to have to restore it to factory settings, as my dad seems to think there's a virus on it. I can't comment - to me it doesn't look like there's been a virus present.
Thanks for the suggestions, as I said I'll get onto that and reply tomorrow.
Oh dear. See if anything in the following link might help you.
Would System Restore help? If not I would start with GetSusp, note: put your email in Preferences and the lab will then get back to you.
Then try MalwareBytes Free and make sure you do NOT accept the free trial as that is the paid version.
selvan - over to you. Alex, Selvan is with support so should be of help. Myself looking at that - all I can assume is either Windows is not up to date (Vista SP2, 7 SP1, 8.1 or 10) and no Insider Builds, or the version on your account is an old one. Selvan will check I trust.
Just a quick sidenote - i have upgraded my version of windows 10 since then, still no improvements. can only download web protection!
It looks like the installation is corrupt. Please contact our Technical Support from the below link whom will run advanced tools to identify the root cause.