0 Replies Latest reply on Jul 2, 2008 4:20 AM by M0nty

    Issues updating ePO agent (CMA Patch 3 v3.6.0.574)

      We've updated the ePO agent on our estate to v3.6.0.574 and on selected machines I receive the following error when installing from <epo install dir>\DB\Software\Current\EPOAGENT3000\Install\0409 directory

      There was an unexpected error during setup execution. See this log file for details:
      C:\DOCUME~1\<User>~1\LOCALS~1\Temp\NAILogs\FrmInst_<computername>.txt

      When I run cmdagent.exe /s from the command line and click collect and send props I receive the error Agent failed to collect properties.

      Any help would be greatly appreciated, log file is below. Thanks

      --------------------------------------------------------------------------------


      20080701132303 I #3868 Stub Pkg START [framepkg.exe /install=agent]
      20080701132303 I #3868 Common Pkg CreateDirectory (C:\DOCUME~1\T000095\LOCALS~1\Temp\2\unz17.tmp)
      20080701132305 I #3868 Stub Pkg System=0
      20080701132305 I #3868 Common Pkg CreateProcess (C:\DOCUME~1\T000095\LOCALS~1\Temp\2\unz17.tmp\FrmInst.exe, /CreateService="C:\FramePkg.exe" /LOGDIR="C:\DOCUME~1\T000095\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\T000095\LOCALS~1\Temp\2\unz17.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /install=agent /OriginalCmdLine="|C:\FramePkg.exe| /install=agent")
      20080701132305 I #3868 Common Pkg WaitForSingleObject (C:\DOCUME~1\T000095\LOCALS~1\Temp\2\unz17.tmp\FrmInst.exe, -1)
      20080701132305 I #804 naCmnLib Ins Random seed = 0x6f7d****
      20080701132305 I #804 Setup Ins START [/CreateService="C:\FramePkg.exe" /LOGDIR="C:\DOCUME~1\T000095\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\T000095\LOCALS~1\Temp\2\unz17.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /install=agent /OriginalCmdLine="|C:\FramePkg.exe| /install=agent"]
      20080701132305 I #804 Setup Ins Windows 5.2.3790 Service Pack 1
      20080701132305 I #804 Setup Ins Restarting as a service to get System rights
      20080701132305 E #804 Event Ins Error trace:
      20080701132305 E #804 Thread Ins [Main thread]->
      20080701132305 E #804 Setup Ins [Restarting as a service to get System rights]->
      20080701132305 E #804 Event Ins [WaitForSingleObject,Global\EPOWStub32Mutex]->
      20080701132305 E #804 Event Ins timed out
      20080701132305 E #804 Setup Ins Error trace:
      20080701132305 E #804 Thread Ins [Main thread]->
      20080701132305 E #804 Setup Ins [Restarting as a service to get System rights]->
      20080701132305 E #804 Setup Ins Already running setup via service
      20080701132305 E #804 UI Ins Error trace:
      20080701132305 E #804 Thread Ins [Main thread]->
      20080701132305 E #804 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\T000095\LOCALS~1\Temp\2\NAILogs\FrmInst_WAPPSGBPA001002.log
      20080701132309 I #804 Thread Ins Exit program
      20080701132309 I #804 Setup Ins END 1603
      20080701132309 I #3868 Stub Pkg END 1603
      20080701132311 E #1044 Event Ins Error trace:
      20080701132311 E #1044 Thread Ins [Main thread]->
      20080701132311 E #1044 Setup Ins [Restarting as a service to get System rights]->
      20080701132311 E #1044 Event Ins [WaitForSingleObject,Global\MCAFEE_FRAMEWORK_INSTALL_COMPLETE]->
      20080701132311 E #1044 Event Ins timed out
      20080701132311 E #1044 UI Ins Error trace:
      20080701132311 E #1044 Thread Ins [Main thread]->
      20080701132311 E #1044 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\T000095\LOCALS~1\Temp\2\NAILogs\FrmInst_WAPPSGBPA001002.log
      20080701132313 I #1044 Thread Ins Exit program
      20080701132313 I #1044 Setup Ins END 1603
      20080701132313 I #1844 Stub Pkg END 1603