I assume this a corporate software issue so moving to that areas malware forum
You used this method?
You can also try the consumer path if no answer thouht you usually get 1 in 2-3 days.
In that latter method you will get an analysis Id number post that and if you haven't got an answer to the original emails I will escalate it.
yes i use the method of kb68030. I'm working with McAfee products from 14 years ago. I send samples several times. Always the answer are 20 minutes in poor times 1 day.
thanks for move.
Pacemaker sometimes I feel I need one but that is not my name.
They could be busy so will alert them.
I'm so sorry for change your name Pacekeeper.
Peacekeeper please actually I like that pacemaker 1.
If not fixed in the next day post back please
OK we have an answer re why the delay
Basically the reason for no response is that this was sent to automation for processing and it turns out to be a file infector (virus). Now, file infectors require more complex cleaning than the standard automation routines can provide which is why he hasn't had an ExtraDAT back, we just don't provide them for viruses. It will be processed and added to the DAT in good time though. If he wants something back for this more urgently and he is an enterprise customer he can raise a Support escalation.
Hope this helps
Actually, I indeed have a (Pacemaker/Defibrillator)...could not resist