5 Replies Latest reply on Sep 1, 2016 10:31 PM by Peacekeeper Branched to a new discussion.

    Pictures and videos being blocked?


      Why is McAfee total protection blocking ALL of my incoming pictures and videos?

      It's even blocking all   videos on my Comcast home page. Do not know which file format is used.

      Also You Tube videos.

      A friend sent me .jpg's of his new car. I got the following message.

      {"Red Shield with an X in it.} Prohibited file type.

      This message contains a attachment whose file type is considered dangerous.

      This file has been deactivated. Link= Get Help"

      When I activate Get Help it takes me to a Microsoft page offering to sell me Win 10 which I already have.

      Can anyone tell me what's going on?

      I have NOT loaded any software in recent times BUT there was an upgrade to Windows or other programs yesterday .

      I believe it to be McAfee from the "Red Shield" with an X in it.

      Thanks for your help