1 2 3 Previous Next 25 Replies Latest reply on Sep 30, 2016 9:48 AM by sigge Branched from an earlier discussion.

    Security Certificate Question

    Paul_of_London

      I'm having this problem. MVT points up an error on Security Centre: 'Update trusted Microsoft certificates', restart needed after MVT done -- but restarting PC just repeats the problem (running MVT without restarting shows 'No problems'.) I have checked Windows update, and I have the latest updates.

       

       

      It says that Windows firewall is off -- which it is supposed to be, isn't it? McAfee firewall is shown as working.

       

      It says that my computer's date and time is wrong, thus giving problems to McAfee updating -- but date and time are correct.

       

      It says that my McAfee sub is expired or about to -- but McAfee Security Centre states I have over 400 days left on it.

       

      It says that an issue has occurred that affects the ability of McAfee to update itself -- but updating is OK, DAT up to date (not shown up on MVT as out of date).

       

      Looking at the Services facility, all McAfee services are running, except Scanner and Security Scan Host Component Service (what's that, by the way?), which are manual start-up.

       

      Can anyone advise what's happening?

        • 1. Re: Security Certificate Question
          exbrit

          As the thread you posted in was archived 7 years ago and the software has changed a lot since then, I have given you your own new thread.

           

          MVT has been known to make errors of judgement on occasion.   Was it a fresh download from http://mvt.mcafee.com/ ?

          If so and you can't get rid of the error, best to contact Technical Support direct by phone or online chat, see the links on the MVT page.

          • 2. Re: Security Certificate Question
            exbrit

            I don't see those services in my machine.  Make sure you haven't inadvertently installed McAfee Security Scan Plus - it will be listed in Control Panel > Programs and Features.

            If listed, uninstall it.

             

            (It is offered by many free software providers as an optional extra with download and updates.  One vendor for example would be Adobe.  (Flash, Reader, Acrobat etc.).

            • 3. Re: Security Certificate Question
              Paul_of_London

              I've deleted the existing MVT and downloaded it afresh from the McAfee site.

               

              I've delete the Security Scan Plus.

               

              I'll now reboot to see what happens.

              • 4. Re: Security Certificate Question
                exbrit

                OK, good luck ;-)

                • 5. Re: Security Certificate Question
                  Paul_of_London

                  I had a chat with a technician, and he reinstalled the whole McAfee program. I've just done an MVT -- exactly the same problem coming up.

                   

                  What I'd like to know is whether this problem is affecting the effectiveness of my McAfee; are the anti-virus and firewall services, etc, being affected by this?

                  • 6. Re: Security Certificate Question
                    exbrit

                    No, I suspect that MVT needs to be updated.  I've seen this happen before.  It's a tool to be used as a guideline really.

                    As long as the SecurityCenter states it is protecting, relax.

                    • 7. Re: Security Certificate Question
                      Paul_of_London

                      'As long as the SecurityCenter states it is protecting, relax.' That's what I like to see, thanks.

                      • 8. Re: Security Certificate Question
                        Hayton

                        MVT should probably not be concerning itself with the state of your Microsoft Trusted Root Certificate store. Is what you posted - "Update trusted Microsoft certificates"  exactly what appears in the MVT report?

                         

                        Microsoft pushes updates to the Root Certificates to some but perhaps not all Windows operating systems. Which version of Windows is involved here?

                         

                        "I have checked Windows update, and I have the latest updates" - I wouldn't be too confident about that. Some of the Microsoft Certificate updates are classed as "Optional" and won't show up if you just check for the Critical/Important updates. And as for the update mechanism itself, where are you going to get updates? Microsoft is changing the way it distributes updates, so the old way of getting them may no longer work.

                         

                        The best way to check this is to do a search for all MS Certificate updates over the past couple of years, make a note of the KB numbers, and check those against your Update History.

                        • 9. Re: Security Certificate Question
                          Paul_of_London

                          The MVT report does say 'Update trusted Microsoft certificates; here's a screenshot of the MVT.

                           

                          MVT SS 23 Aug 16 -- 3.png

                           

                          One of my problems is that I'm not particularly technically minded and I don't know how to 'update trusted Microsoft certificates', there doesn't seem to be an obvious way to do this. I have asked on a Microsoft users' site how to do this.

                           

                          I'm running Windows 10, version 1511, this was installed to replace Windows 7 late last year. I have checked the updates I have had successfully installed on my PC since then, and they correspond with those on the Microsoft site for this version of Windows 10. 

                           

                          I checked McAfee as soon as I could after booting up and also looked at Services, and both state that the McAfee Firewall and Real-Time Scanning are working: this is reassuring, but I'd like to get things working properly.

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