0 Replies Latest reply on Aug 17, 2016 2:20 AM by syedali

    MOVE - Multiplatform 3.5.1\ Error in logs

    syedali

      Hi Everyone,

       

      I have 2 OSS scan server which keeps getting warning threshold reached but the thing is the OSS is handling only 200 clients and i also have secondary server configured without SVA manager.

       

      I just want to understand the below logs that i got from one of the client systems running Move-AV client

       

      What are these error all about can someone help me understand please.

       

      1 ) What is Scan smartfile transfer ? does this mean transferring file to OSS server for scanning ?

      2 ) ivmc_recv failed(STATUS_TIMEOUT) with error 0xc00000b5 ??

       

      MA_Agent Integration: Failed to establish connection with primary offload server [10.226.x.x : 9053]. err: 10022

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: ivmc.c      :  451: ivmc_recv failed(STATUS_TIMEOUT) with error 0xc00000b5

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: scan.c      :  892: Failed to get resp from svm. err: [0xc00000b5] = [-1073741643].

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: scan.c      : 1651: Scan Smart File Transfer failed err: 0xc00000b5

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: ivmc.c      :  451: ivmc_recv failed(STATUS_TIMEOUT) with error 0xc00000b5

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: scan.c      :  959: Failed to get final resp from srv_conn FFFFE00169FBB0A0 svm. err 0xc00000b5

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:  ERROR: scan.c      : 1207: Failed to process resp for file \Device\HarddiskVolume3\System Volume Information\DFSR\Private\{462135C1-2B2B-48E0-8055-F0E1A1628217}-{ED0CBB79-E92F- 42A5-8F52-5960BD0FF8B8}\ConflictAndDeletedManifest.xml err: -1073741643

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: scan.c      : 1314: srv_conn FFFFE00169FBB0A0: Failed to get final response for \Device\HarddiskVolume3\System Volume Information\DFSR\Private\{462135C1-2B2B-48E0-8055-F0E1A1628217}-{ED0CBB79-E92F- 42A5-8F52-5960BD0FF8B8}\ConflictAndDeletedManifest.xml err -1073741643

       

       

      K.1108.7292: Aug 17 2016:03:55:27.389:   ERROR: scan.c      : 1924: scan_file_with_smart_file_transfer failed for file \Device\HarddiskVolume3\System Volume Information\DFSR\Private\{462135C1-2B2B-48E0-8055-F0E1A1628217}-{ED0CBB79-E92F- 42A5-8F52-5960BD0FF8B8}\ConflictAndDeletedManifest.xml: err 0xc00000b5

       

       

      U.1664.1820: Aug 17 2016:03:55:28.232:   SYSTEM: evt.c       : 1228: A thread in process 'dfsrs.exe', took more than '45000' ms while scanning file 'D:\System Volume Information\DFSR\Private\{462135C1-2B2B-48E0-8055-F0E1A1628217}-{ED0CBB79-E92F- 42A5-8F52-5960BD0FF8B8}\ConflictAndDeletedManifest.xml' (accessed by User: 'NT AUTHORITY\SYSTEM'). The file was 'allowed access'.

      K.0004.7144: Aug 17 2016:03:56:10.952:   ERROR: ivmc.c      :  264: Failed to Connect to ACTIVE server (5), tried 1 times error = 0xc00000b5.

       

       

      Any help will be much appreciated as i need to have this issue done today.

       

      Thanks,

      Syed