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Contrary to one's belief, running more that (1) Anti-Virus Application can cause conflicts between each other. Even compromising your personal protection. I would highly advise you to remove Norton/or McAfee. You can do this by first removing through the normal procedure. Going to your Control Panel/Add/Remove/programs and features/restart.
Follow up by using the individual Consumer Product removal tool/restart.
Of course then go to your account and Download and re-install.