5 Replies Latest reply on Oct 28, 2016 9:49 AM by jhall2

    Cant open files after "deep recovery"

    kahairul

      Hi,

       

      I have corrupted HDD in user's laptop but it encrypt by McAfee Endpoint Encryption.  I try to Decrypt it using EEtech but unsuccessful, it stays at 0% for 3 days. So user decided to send to 3rd Party company to do Deep Data Recovery, and he manage to get all the data. 

       

      Now the problem is we can see all the files, but we cannot open it. according to the guy who do the recovery it because of McAfee software lock the files. So i need advise from the team, how do i unlocked this files? is there any software from McAfee we can install to unlock all the files?

       

       

      above is the error in every files we try to acess

       

      "Cannot open the file .... because the file format or file extension is not valid.

       

      Regards,

       

      Kahairul