I moved this to the actual True Key area as you may be able to get a better response here than in LiveSafe.
Although I have the same software I actually can't answer your question as I really can't tell from my account.
Hopefully someone with knowledge will post here.
Meanwhile you could always ask Customer Service as they deal with all licensing questions.
Have you attempted to activate the 'Premium' account? It is actually cost free. This should help resolve your issue.
Kindly 'Copy and Paste' Help link, as we are having issues with McAfee/Intel FAQ'S not resolving at the moment.
Yes I did try to enable the "Premium" account.
As I said, when I did so, it told me that the code was already used (code taken from the True Key section of "My Account" of McAfee on the web)
Licenses: 1 of 50 in use
Activation code: XXXXXXXXXXX
WHen I keyed in that code, I got a pop up
It would appear that my wife has the one and only overall account for True Key.
In that case, Short of attempting a Uninstall/Reinstall. I would advise you to Contact Technical Support, as it is (Free). https://service.mcafee.com/webcenter/portal/cp/home/contact Or quite possibly one of our Support Technicians will pick up this thread and add to the discussion.
Also, have you attempted to (Send the Link) from your wife's computer to yours?
Via Phone/Online Chat is by far the quickest.
All the Best,
I actually did uninstall / reinstall!
Chat seems to be offline, so I have sent an email
I see. Keep in mind you can select your 'Country' and product and call Monday through Friday during the hours listed. It seems to me that you should still be capable of using 'Online Chat'? For using email is by far the slowest.
Marking this thread as 'Assumed Answered', since no further feedback. Locking it.