You can contact Technical Support and there is no cost. Via Phone/Online Chat being by far the quickest. https://service.mcafee.com/webcenter/portal/cp/home/contact
I hope this helped.
All the Best,
If you see the same when you go to "My Account" using your Android browser, then that will allow you to install by clicking download or the plus sign.
Otherwise support is the best idea as Catdaddy suggested.
I had the same thought as you Ex_Brit so I already tried this but its the same when logging on via Android except the download button is greyed out and hovering over it gave me a message (can't remember exactly what it said) but the gist of it was that this operation is not possible on this OS.
Just raised a support request. Little unsure about letting them take over my PC via the "SupportLogMeInRescue.exe" application especially as the problem is not actually with my PC.
Hopefully, they can just check my account and enable the missing "send to links" and then I can handle it from here.
While I can understand your hesitance, in allowing the Technician to remote into your machine. You can be self-assured that the application mentioned is most reliable and used by major corporations worldwide. Should you indeed decide to contact Technical Support again, simply provide them your initial Service Request Numbers. You also can escalate your request to a Higher Tier if you feel the need.
I just thought I would add that as assurance.
I think this boils down to those words I quoted "not all features will be avail;able on all devices". But Support will have the best advice.
I've paid for McAfee AntiVirus Plus and on the product page it states:
"Protect every device* you own with the same subscription at no extra cost"
Online reviews and user comments say it is an absolute doddle to install on PC's and tablets.
The only thing I noticed is that I keep seeing references to "Add Device". Even the McAfee help guides mention I should have an "Add Device" under the subscriptions section of my account:
Under My Account, tap Subscriptions.
Click Add Device and then select mobile device.
Click Send Link, select the device type and the subscription that you want to install, and then click Next.
Select Text it or Email it depending on how you want to receive the activation code.
Type the email address or phone number and click Text me or Send Email.
Open the text or email that you received and install your McAfee software from the link.
But under my subscriptions I have no Add Device: