4 Replies Latest reply on Aug 5, 2016 3:49 AM by Peacekeeper

    Bought a phone and after factory reset it is asking for a pin

    mollystring78

      I bought a phone for my daughter today from a very close friend.  Before giving it to me she did a factory reset and now it's asking for a pin.  She doesn't remember even setting up this service her pin or even the phone number to the account. I am lost now I don't know what to do.  I have tried chat 6 or 7 times and after about a 10 min wait it always said the console closed my chat out.  I know the phone isn't stolen or anything like that but how do I get my pin?  We have tried and now it says 4 more incorrect tries and we will be locked out!  Please help!!