Hi all. First timer here and thought maybe some of you might be able to help me out. I'm a bit disappointed so kindly disregard my tone, focus on the facts please.
Here is the situation:
- Everything was working fine (i have McAfee SecurityCenter and McAfee Security Scan Plus)
- In download a file (do not execute it)
- Everything sill works fine
- Couple of days later i scan the file, no red flags, so i execute it.
- Everything starts to go downhill: new homepages i've never heard about when i open a browser (yourtv.links, etc), custom google search hijacks, can't change homepage anymore, etc.
- I Scan the computer again, and according to McAfee everything is fine.
Those are the facts.
When I purchased McAfee products i did so with three objectives in mind:
1) Prevent things like the above
2) Detect things like the above once they've happened
3) Correct, amend, quarantine or minimize the damage those things can do.
To be frank, i feel like McAfee has failed me, in all three accounts.
In my naiveness i called their customer service and explained the situation thinking "maybe this is a new virus/malware/whatever and the update that fixes it is about to come out" or something along those lines. I understand there is a lag between the appearance of a virus/malware/etc and the solution, but a 2 minute google search told me what i had was not particularly new.
I was told by the tecnical assistance person, literally, to "talk to windows" and that they couldn't help me. I kid you not.
My question is, were my expectations in points 1), 2) and 3) unrealistic?
I am a bit disgruntled, granted, but i am not a troll. I just want to understand a bit more of what am i getting out of the products i purchased because they can't do what i thought they could.
When i pay for something, namely a service or a product, i see it as an exchange: i give you something and i get something in return.
If a security product cannot prevent, detect nor fix the security problems that i face, why should i purchase it?
I genuinely feel scammed, particularly after the conversation i had with their customer service. 30 minutes out of which 10 were waiting, 10 were explaining (again, as i've done per email before), and 10 were desperately trying to tell the McAfee employee that he was literally dodging all my questions.
I'm not a high risk user in any way. I keep my laptop clean, scan regularly, and avoid risky things. I am not asking for a state of the art, twentieth generation NATO counterintelligence approved antivirus. I sincerely believe i am not asking for that much. Am i wrong? Am i honestly asking too much from my (purchased) antivirus?
Any comments or suggestions are welcomed.
Thanks in advance.
PS: after this I've tried other products in a desperate attempt to fix my problems (Malwarebytes Anti-Malware, CCleaner, Adwcleaner, hitmanpro, rkill, among others). Nothing has worked so far. One time i thought it did but it was just a one off event. The next time i opened a browser the problem was back. And yes, I've tried different browsers.
PS II: if anything is wrong with this post or its presentation, kindly let me know what part of my post violates the code of conduct so i can amend accordingly. If i posted this in the wrong forum branch, apologies and kindly move it or tell me where to post. Thanks.