are the sitelist-entries correct: C:\ProgramData\McAfee\Common Framework\serversitelist.xml?
It maybe a problem with the sitelist itself.
Did you try to manually overwrite it with the one from the repo?
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In McAfee Agent 5.X series, Sitelist are encrypted hence it cannot be checked manually in the local system.
If the Machines are having healthy communication with agent handler, try to Modify the agent handler assignments to those machines and check.
To analyze the root cause, collect the MER logs and submit it to McAfee Support.
this is ******* bad for trouble shooting. In case of, if an endpoint is connecting or is not connection to a configured angenthandler, i cannot do troubleshooting.
This is really bad. So it would be great to decrypt the data with a key provided by EPO.
I will ask McAfee.
Unable to find KB82883 ... please re-post KB article for "Agent 5.x, the configuration files are not viewable any more" TIA