1 2 Previous Next 10 Replies Latest reply on May 29, 2008 9:14 AM by BraulioM

    McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents

      I'm now testing ePO 4 in my testing environment...

      ePO server: W2k Server Standard SP4 with 3 Gb Mem.

      I have upgraded ePO server 3.6.1.220 to ePO server 4.0.0 and applyed Patch 1.

      All test client's are comunicating fine with ePO server.

      The DAT/Engine update and replication Task's are working fine.

      Now, I have checked in my repository the McAfee Agent 4.0.0 (1180) and the Extentions 4.0.0.219.

      The problem is that, after configuring the MA deployment task to upgrade the client agents, I only see in the MA Activity Log "Scheduler: Invoking task [Deployment]..." and doesn't show no more lines about upgrading agent.

      I start "Task Manager" to see if some process's start, but nothing comes up...

      I have tried to change scheduler options but without sucess.

      Ideas ???? :confused:

      Please Help. :(

      Thanks.
        • 1. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
          tonyb99
          Can you update an agent using this method?
          <LI style="LIST-STYLE-TYPE: none">

          1. In ePolicy Orchestrator, click Systems.
          2. Select the target systems or groups.
          3. Click Deploy Agent.
          4. Select the version of the agent to be deployed.
          5. Type valid credentials in the Domain, User name, and Password fields.
          6. Click OK.
          • 2. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
            Thanks for replaying.

            Yes. I have tried that and the update did well...:)

            I have also restarted both ePO server and clients, but deploying by Task doesn't work. :(

            Maybe the problem could be resolved with Patch 2 for ePO ??? wink
            • 3. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
              tonyb99
              have you updated the servers agent to 4.0 from 3.6?
              • 4. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                I have updated agent to 4.0 from ePO server 4.0.0 Patch 1.
                • 5. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                  tonyb99
                  Things that come to mind to check in the deployment task are:

                  check you have the right OS set (windows)
                  check to checked it into the right branch (current) and that this is the one dep task is set to use
                  tick the check box for apply at every policy enforcement
                  • 6. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                    I have already checked all that things... and simply doesn't install the agent's.
                    • 7. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                      tonyb99
                      can you post the agent log for the period covering the agent running the deployment task
                      • 8. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                        Sorry by the delay...

                        Here is the log:

                        McAfee Agent Activity Log

                        Version [3.6.0.574] Computer name [TESTXP] ePO server [ZINCT]
                        View debug logs: FrameSvc current / previous, NaPrdMgr current / previous

                        quinta-feira, 29 de Maio de 2008 10:43:46 Info Scheduler Scheduler: Invoking task [Deployment]...
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Agent Agent Started Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for VIRUSCAN8600
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for SITEADV_1500
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for PATCH___1100
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for EPOAGENT3000META
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for EPOAGENT3000
                        quinta-feira, 29 de Maio de 2008 10:48:45 Info Management Enforcing Policies for ePolicy Orchestrator Agent
                        quinta-feira, 29 de Maio de 2008 10:48:46 Info Scheduler Added a new task Deployment to Scheduler's task list
                        quinta-feira, 29 de Maio de 2008 10:48:47 Info Scheduler Scheduler: Invoking task [Deployment]...
                        quinta-feira, 29 de Maio de 2008 10:48:47 Info Agent Agent finished Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:48:47 Info Agent Next policy enforcement in 5 minutes
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Agent Agent Started Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for VIRUSCAN8600
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for SITEADV_1500
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for PATCH___1100
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for EPOAGENT3000META
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for EPOAGENT3000
                        quinta-feira, 29 de Maio de 2008 10:53:47 Info Management Enforcing Policies for ePolicy Orchestrator Agent
                        quinta-feira, 29 de Maio de 2008 10:53:48 Info Scheduler Added a new task Deployment to Scheduler's task list
                        quinta-feira, 29 de Maio de 2008 10:53:49 Info Agent Agent finished Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:53:49 Info Agent Next policy enforcement in 5 minutes
                        quinta-feira, 29 de Maio de 2008 10:53:49 Info Scheduler Scheduler: Invoking task [Deployment]...
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Agent Agent Started Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for VIRUSCAN8600
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for SITEADV_1500
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for PATCH___1100
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for EPOAGENT3000META
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for EPOAGENT3000
                        quinta-feira, 29 de Maio de 2008 10:58:49 Info Management Enforcing Policies for ePolicy Orchestrator Agent
                        quinta-feira, 29 de Maio de 2008 10:58:50 Info Scheduler Added a new task Deployment to Scheduler's task list
                        quinta-feira, 29 de Maio de 2008 10:58:50 Info Agent Agent finished Enforcing policies
                        quinta-feira, 29 de Maio de 2008 10:58:50 Info Agent Next policy enforcement in 5 minutes
                        quinta-feira, 29 de Maio de 2008 10:58:51 Info Scheduler Scheduler: Invoking task [Deployment]...
                        quinta-feira, 29 de Maio de 2008 11:03:50 Info Agent Agent Started Enforcing policies
                        quinta-feira, 29 de Maio de 2008 11:03:50 Info Management Enforcing Policies for VIRUSCAN8600
                        quinta-feira, 29 de Maio de 2008 11:03:51 Info Management Enforcing Policies for SITEADV_1500
                        quinta-feira, 29 de Maio de 2008 11:03:51 Info Management Enforcing Policies for PATCH___1100
                        quinta-feira, 29 de Maio de 2008 11:03:51 Info Management Enforcing Policies for EPOAGENT3000META
                        quinta-feira, 29 de Maio de 2008 11:03:51 Info Management Enforcing Policies for EPOAGENT3000
                        quinta-feira, 29 de Maio de 2008 11:03:51 Info Management Enforcing Policies for ePolicy Orchestrator Agent
                        quinta-feira, 29 de Maio de 2008 11:03:52 Info Scheduler Added a new task Deployment to Scheduler's task list
                        quinta-feira, 29 de Maio de 2008 11:03:52 Info Agent Agent finished Enforcing policies
                        quinta-feira, 29 de Maio de 2008 11:03:52 Info Agent Next policy enforcement in 5 minutes
                        quinta-feira, 29 de Maio de 2008 11:03:53 Info Scheduler Scheduler: Invoking task [Deployment]...
                        • 9. RE: McAfee Agent 4.0 - Deployment Task doesn't upgrade 3.6.0.574 agents
                          More datailed log in:

                          Current debug log:
                          ------------------
                          20080529150357 i #2152 Agent Agent finished Enforcing policies
                          20080529150357 i #2152 Agent Next policy enforcement in 5 minutes
                          20080529150357 i #528 Sched Scheduler: Invoking task [Deployment]...
                          20080529150357 I #5940 Sched >>--RunTask
                          20080529150357 I #5940 Manage Running task SoftwareID:EPOAGENT3000, TaskID:6
                          20080529150357 E #5940 Sched Failed to run the task: error -1000, TaskGUID = 6, SoftwareID = EPOAGENT3000
                          20080529150357 E #5940 Sched <<--RunTask hr=-1000(0xfffffc18)
                          20080529150357 I #528 Sched Failed to invoke task Deployment due to unexpected error -1000
                          20080529150357 I #528 Sched Deployment - Last run time(local) is Thu May 29 15:03:57 2008
                          20080529150357 I #528 Sched
                          20080529150357 I #528 Sched End of invoking the task

                          I discovered a thread with the same error in McAfee Forum named "Deployment Task failed", but without solution yet. :confused:
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