1 Reply Latest reply on Nov 4, 2008 12:26 PM by bburwell

    Failed repository pull

      Hi,

      We are using ePo Server 3.6.1 with clients running agent version 3.6.0.453. The repository pull task is on an hourly schedule and has failed since may 13th 22:45. Our ePo Server pulls the data from a company wide FTP server which is not under my control.

      I can connect to the FTP server with a regular user account and download the data. But the epoapsvr.log gives me the following info:

      20080527054502 I #2332 NaInet Looking for IE Proxy settings for protocol: http
      20080527054502 I #2332 NaInet Trying logged on user account privilege for impersonation
      20080527054502 I #2332 NaInet No IE Proxy settings found
      20080527054502 I #2332 NaInet Looking for IE Proxy settings for protocol: ftp
      20080527054502 I #2332 NaInet Trying logged on user account privilege for impersonation
      20080527054502 I #2332 NaInet No IE Proxy settings found
      20080527054502 I #2332 naInet FTP Session initialized
      20080527054502 I #2332 NaInet FTP Session 1 Logging into FTP Server: ftp.xxxxx using User: anonymous in win-inet mode
      20080527054502 I #2332 naInet HTTP Session initialized
      20080527054502 I #2332 naInet Connecting to HTTP Server using Microsoft WinInet
      20080527054502 I #2332 naInet Trying to connect to Real Server ftp.xxxxx using INTERNET_OPEN_TYPE_PRECONFIG
      20080527054502 I #2332 naInet Connected to Server: ftp.xxxxx on Port: 21 using WinInet
      20080527054502 I #2332 SIM_InetMgr Started download session 1 for site StorkNetFTP
      20080527054502 I #2332 SiteMgr MirrorThreadProc: Downloading file catalog.z from StorkNetFTP
      20080527054502 I #2332 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai7E.tmp\00000000, RemoteDir=
      20080527054502 I #2332 NaInet FTP session 1 Downloading file: /mcafee/CommonUpdater/catalog.z from FTP Server: ftp.xxxxx
      20080527054502 I #2332 NaInet FTP session 1 Downloading file from FTP server ftp.xxxxx using WinInet [in non-proxy mode]
      20080527054502 I #2332 naInet Open URL: ftp://ftp.xxxxx:21/mcafee/CommonUpdater/catalog.z
      20080527054502 I #2332 naInet Trying to download using Microsoft WinInet library
      20080527054502 I #2332 naInet Connecting to Server ftp.xxxxx using INTERNET_OPEN_TYPE_PRECONFIG
      20080527054502 I #2332 naInet No resume download needed, calling InternetOpenUrl
      20080527054502 I #2332 naInet Content Length is not available, no resumable download support
      20080527054502 I #2332 naInet Downloaded 2924 bytes this time
      20080527054502 I #2332 naInet Downloaded 0 bytes this time
      20080527054502 I #2332 SIM_InetMgr Downloaded file catalog.z successfully in session 1
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 0
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency: No Managed Pkg Dependency List found
      20080527054502 I #2332 SiteMgr CheckManagedPkgDependency returned = 1
      20080527054502 I #2332 SiteMgr MirrorThreadProc: Checking in mirror package: ProductID:VSCANDAT1000, ProductVersion:5303.0000, PackageType:DAT, LangID:0000, HotFixVersion:
      20080527054502 I #2332 SIM_InetMgr Downloading file PkgCatalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai7E.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080527054502 I #2332 NaInet FTP session 1 Downloading file: /mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z from FTP Server: ftp.xxxxx
      20080527054502 I #2332 NaInet FTP session 1 Downloading file from FTP server ftp.xxxxx using WinInet [in non-proxy mode]
      20080527054502 I #2332 naInet Open URL: ftp://ftp.xxxxx:21/mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/PkgCatalog.z
      20080527054502 I #2332 naInet Trying to download using Microsoft WinInet library
      20080527054502 I #2332 naInet Connecting to Server ftp.xxxxx using INTERNET_OPEN_TYPE_PRECONFIG
      20080527054502 I #2332 naInet No resume download needed, calling InternetOpenUrl
      20080527054502 I #2332 naInet Content Length is not available, no resumable download support
      20080527054502 I #2332 naInet Downloaded 2876 bytes this time
      20080527054502 I #2332 naInet Downloaded 0 bytes this time
      20080527054502 I #2332 SIM_InetMgr Downloaded file PkgCatalog.z successfully in session 1
      20080527054502 I #2332 SiteMgr CheckInMirrorPackage: Downloading file datinstall.mcs from site StorkNetFTP::Current\VSCANDAT1000\DAT\0000
      20080527054502 I #2332 SIM_InetMgr Downloading file datinstall.mcs from session 1, LocalDir=C:\WINDOWS\TEMP\nai7E.tmp\00000003, RemoteDir=Current\VSCANDAT1000\DAT\0000
      20080527054502 I #2332 NaInet FTP session 1 Downloading file: /mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs from FTP Server: ftp.xxxxx
      20080527054502 I #2332 NaInet FTP session 1 Downloading file from FTP server ftp.xxxxx using WinInet [in non-proxy mode]
      20080527054502 I #2332 naInet Open URL: ftp://ftp.xxxxx:21/mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs
      20080527054502 I #2332 naInet Trying to download using Microsoft WinInet library
      20080527054502 I #2332 naInet Connecting to Server ftp.xxxxx using INTERNET_OPEN_TYPE_PRECONFIG
      20080527054502 I #2332 naInet No resume download needed, calling InternetOpenUrl
      20080527054503 E #2332 naInet InternetOpenUrl failed on Server: ftp.xxxxx:21, error msg: 550 /mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs: No such file or directory

      20080527054503 E #2332 naInet
      20080527054503 I #2332 naInet Failed to download the URL /mcafee/CommonUpdater/Current/VSCANDAT1000/DAT/0000/datinstall.mcs using Wininet
      20080527054503 I #2332 NaiInet FTP session 1 Wininet failed, Trying to download again using winsock
      20080527054503 I #2332 NaInet FTP session 1 Logging into FTP Server: ftp.xxxxx using User: anonymous in winsock-mode
      20080527054503 I #2332 naInet FTP session 1 Connecting to FTP Server: ftp.xxxxx on Port: 21 using socket
      20080527054503 I #2332 naInet FTP session 1 connected to FTP Server: ftp.xxxxx using socket
      20080527054503 I #2332 naInet FTP session 1 Logging on to FTP Server: ftp.xxxxx
      20080527054503 I #2332 naInet FTP session 1 Logged on to FTP Server: ftp.xxxxx in socket mode
      20080527054503 I #2332 NaInet FTP session 1 Downloading file from FTP server ftp.xxxxx using winsock [in non-proxy mode]
      20080527054503 I #2332 NaInet FTP session 1 Looking for PASSIVE mode support
      20080527054503 I #2332 naInet FTP session 1 Sending PASV command to Server
      20080527054503 I #2332 naInet FTP session 1 Reading response for PASV command
      20080527054503 I #2332 naInet FTP session 1 Response received from Server for passive transfer
      20080527054503 I #2332 SIM_InetMgr Download file datinstall.mcs not found on the remote dir Current\VSCANDAT1000\DAT\0000 in session 1
      20080527054503 e #2332 SiteMgr CheckInMirrorPackage: Download file datinstall.mcs from site StorkNetFTP::Current\VSCANDAT1000\DAT\0000 failed, hr=-1800
      20080527054503 I #2332 McUpload Start http session login...
      20080527054503 I #2332 McUpload Successfully disabled CA trust options.
      20080527054503 I #2332 McUpload End http session login, status=0
      20080527054503 I #2332 McUpload CA trust has already been set.
      20080527054503 I #2332 McUpload Http response status code = 200
      20080527054503 I #2332 naInet HTTP Session closed
      20080527054503 I #2332 naInet ------------------------------------------------------------
      20080527054503 I #2332 naInet FTP Session 1 closed
      20080527054503 I #2332 naInet ------------------------------------------------------------


      So, as it seems ePo can find and download the Pkgcatalog.z but not the datinstall.mcs file, although the file does exist in the directory and I can manually download it.

      Anybody any clue as to what might be the problem here?
        • 1. RE: Failed repository pull
          Hi. Were you ever able to have a private FTP of the DATs?

          We have the same problem and think the problem is casename of files. We were using a Unix FTP server which is case sensitive. So we mirror the files and they come over lowercase but VirusScan is looking for exact case and then the files don't match.

          For example, the update wants SiteStat.xml and when we mirrored the files we got sitestat.xml. We can fix that one file but we had other problems like this.

          Anyone able to replicate the DAT files on a private FTP server?