1 Reply Latest reply on Jul 28, 2016 6:28 AM by muetze87

    Agent is communicating with agenthandler but cant get VSE

    muetze87

      Hi,

       

      i have a problem with agent 4.8 and ePO 5.3.1.

       

      Some clients are possible to talk with the agenthandler but if they try to install VSE (Clienttask) they get "no valid repository".

       

      Agent_x.log

      2016-07-07 12:09:07.910i#11804AgentNext policy enforcement in 60 minutes
      2016-07-07 12:09:08.066I#12740ManagePlugin registry change detected
      2016-07-07 12:09:08.066I#11456LpcConnMgrProcessing health check request
      2016-07-07 12:09:08.066I#11456MsgQueueRunning garbage collection
      2016-07-07 12:09:08.066I#11456MsgQueueAdding channel for message queue 1496913389 extended software id hash 474185642 client id 2088367102
      2016-07-07 12:09:08.066I#11456MsgQueueChannel added to message queue successfully
      2016-07-07 12:09:08.066I#11456LPCRegistering new LPC process
      2016-07-07 12:09:08.066I#11456LPCSuccessfully registered new LPC process, CMNUPD__3000:DEFAULT:3688
      2016-07-07 12:09:22.863I#2692SchedThe task Install VSE 8.8.0 is still running
      2016-07-07 12:09:22.863I#13424SchedFailed to run the requested  task Install VSE 8.8.0 of software EPOAGENT3000 , because it is already running
      2016-07-07 12:10:06.129I#9204UecReceived ipc data from mue
      2016-07-07 12:10:06.129I#9204UecProcessing progress information
      2016-07-07 12:10:06.129i#9204UpdaterUnable to find a valid repository.
      2016-07-07 12:10:06.129I#9204UecDone processing progress information
      2016-07-07 12:10:06.129I#9204UecReceived ipc data from mue
      2016-07-07 12:10:06.129I#9204UecProcessing event information
      2016-07-07 12:10:06.129I#9204UpdEventsGenerating update event:EventId=2412:Severity=0:ProductId=EPOAGENT3000:Locale=0409:UpdateType=N/A :UpdateError=26:NewVersion=N/A:DateTime=N/A
      2016-07-07 12:10:06.129I#9204UpdEventsEpoEventInf Interface: Event element created.
      2016-07-07 12:10:06.129I#9204muemsgCalling HandlePostpone with TaskID:  UpdateState: 4
      2016-07-07 12:10:06.129I#9204muemsgCalling m_pUpdateInfoCallback->HandlePostpone
      2016-07-07 12:10:06.129I#9204UpdaterCMcAfeeUpdate::HandlePostpone() Entered taskid: 26
      2016-07-07 12:10:06.129I#9204UpdaterFinished calling GetPostponeMins
      2016-07-07 12:10:06.129I#9204UpdaterCMcAfeeUpdate::HandlePostpone() Exit
      2016-07-07 12:10:06.129I#9204muemsgFinished Calling m_pUpdateInfoCallback->HandlePostpone
      2016-07-07 12:10:06.129I#9204muemsgFinished Calling HandlePostpone
      2016-07-07 12:10:06.129I#9204UpdEventsEpoEventInf Interface: Update event created.
      2016-07-07 12:10:06.129I#9204UpdEventsDeInitializing Event Interface
      2016-07-07 12:10:06.129I#9204UpdEventsEpoEventInf Interface: Deinitialization succeeded.
      2016-07-07 12:10:06.129I#9204muemsgUpdater session finish state value =4
      2016-07-07 12:10:06.129I#9204UecDone processing event  information
      2016-07-07 12:10:06.129I#9204UecReceived ipc data from mue
      2016-07-07 12:10:06.129I#9204UecProcessing progress information
      2016-07-07 12:10:06.129i#9204UpdaterUpdate process failed.
      2016-07-07 12:10:06.129I#9204UecDone processing progress information
      2016-07-07 12:10:06.129I#11456LpcConnMgrProcessing message queue disconnection request
      2016-07-07 12:10:06.129I#11456LPCUnregistering LPC process
      2016-07-07 12:10:06.129I#9204UecTerminating thread
      2016-07-07 12:10:06.129I#11456LPCSuccessfully unregistered LPC process, CMNUPD__3000:DEFAULT:3688
      2016-07-07 12:10:06.144I#7788UecTerminating ipc channel
      2016-07-07 12:10:06.144I#7788ipcchannelAborting IPC object connection
      2016-07-07 12:10:06.144I#7788ipcchannelClosing IPC connection
      2016-07-07 12:10:06.144I#7788ipcchannelClosing IPC server
      2016-07-07 12:10:07.863I#2692SchedThe task  Install VSE 8.8.0 has failed

       

      I have no clue anymore.

       

      Other Agents works fine (other subnets).

      Is it pointing to some networkproblems? But why is the communication still work?

      Maybe i will let check for drops or something.

       

      Greetings muetze