3 Replies Latest reply on Nov 10, 2016 4:47 PM by mdensham

    Cant delete/fix FW and threat prevention

    deus_ex

      The installation was not finished and components FW and threat prevention can not be run. I cant delete of fix it.

       

      I cant delete registry string and i cant delete files in Program Files - not have permission

       

      Errors in Agent:

      17.02.2016  17:49:38 Issue: ScriptScan is disabled.

      17.02.2016  17:49:42 OК

      17.02.2016  17:52:16 Endpoint Security Platform is not running.

      17.02.2016  17:52:18 Issue: Access Protection is not responding. Issue: Self Protection is not responding.

      17.02.2016  17:52:22 OК

      17.02.2016  17:53:12 Issue: Web Control is not responding.

        • 1. Re: Cant delete/fix FW and threat prevention
          mdensham

          Did you very get this fixed ... I just installed the End point protection on 7 brand new Windows 10 devices (after removing Livesafe pre installed on 4 of them) and all worked except one with the same error as above. Install looks good then fails to run. Have deinstalled and resinstalled with reboots in-between to no effect !

          Any ideas ?

           

          11/9/2016  5:03:47 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          11/9/2016  5:42:42 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          11/9/2016  6:00:58 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          11/9/2016  6:33:26 PM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          11/10/2016  11:09:50 AM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          11/10/2016  11:46:44 AM Issue: Exploit Prevention is not responding. Issue: On-Access Scan is not responding. Issue: ScriptScan is not responding.

          • 2. Re: Cant delete/fix FW and threat prevention
            eM Ka

            Hi,

             

            Please call to support and ask about VSERemoval tool (now it's called MFERemoval) - it's generated once per quarter.

            Using this tolol you will be able to remove all entries connected with VSE,

             

            Regards

            MK

            1 of 1 people found this helpful
            • 3. Re: Cant delete/fix FW and threat prevention
              mdensham

              Thanks MK.. good advice although after a few painful hours with them yesterday on an unrelated issue that approach was my last resort .. I manually cleared most things and reinstalled (again) and seems like all is working now