Real time scanning off I see that can be caused by another scanner active or another scanner not removed via its own removal tool.
1 Remove Mcafee and reinstall it as per
2. If no help call support they will help and the call is free.
Re word docs I am unsure if it is Mcafee I would say no but see what the reinstall says
also this not your issue?
Many thanks for replying so quickly.
I will uninstall etc. and let you know if that works.
Curiously, I ran the MVT last night in the hope that it might work and it said an update was available and downloaded a DAT file (it hadn't done that before). Said it was fixed but when I ran it again this morning, the problem was still there. I had set it to start a scan this morning at 7am, and it started up. But it hung again, this time at file numbered 1645 'virus scan'.
Thanks also for the link to youtube for the windows problem.
In navigation general settings and alerts settings set that to no tick ie scan when not idle. i do not feel that is the issue but it at least allows scans to start on time