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    Real Time Scan won't stay on. Do I have to reinstall?

    vlschenk

      Java 8 just updated to 91 and Real Time Scan won't stay on. I read the old discussions from several years ago and I hesitate to uninstall. Is there another more recent fix?

        • 1. Re: Real Time Scan won't stay on. Do I have to reinstall?
          exbrit

          Moved this to Consumer > VirusScan.

          Make sure your system clock is accurate and reboot, that may fix it.

          Otherwise run the Virtual Technician to see if it finds and fixes anything.

          https://mvt.mcafee.com/

          Let me know how that goes.

          • 2. Re: Real Time Scan won't stay on. Do I have to reinstall?
            catdaddy

            Should the case may be after following Colleague Ex_Brit's suggestions do not resolve your issue. You can contact Technical Support 24/7 (Free) of charge. Via Phone/Online Chat being your quickest route.

             

            https://service.mcafee.com/webcenter/portal/cp/home/contact

             

            I might add that should you feel that you need to (Escalate) your issue to a Higher Tier Tech, please feel free to do so. Simply provide your initial 'Service Request Number'

             

            As Peter mentioned, please let us know how it goes.

             

            All the Best,

            -CD

            • 3. Re: Real Time Scan won't stay on. Do I have to reinstall?
              keallan

              I got the same problem with AntiVirus Plus 2016.
              The real time scanner is still turning off and if im trying to do a quick or normal scan its making an error aswell.

               

              Java is up to date aswell

               

              Also tech support is only available from 9am till 6pm here in the netherlands?

              • 4. Re: Real Time Scan won't stay on. Do I have to reinstall?
                catdaddy

                If you are current and up to date with all of your Windows Updates/Add-ons/Extensions, to include Internet Explorer even should you choose to not use it. McAfee and other important programs do. To rule out any possible Malware, you can access some excellent complimentary Tools here; Anti-Spyware/Malware & Hijacker Tools

                 

                Try running Malwarebytes (Free) as it functions differently than Anti-Virus applications. To keep it (Free) Do Not accept the (Free) trial , or activate the Paid/Pro Version. Should the scan come up clean, and MVT did not detect any issues.

                 

                Short of doing a Clean Uninstall/Reinstall, I would contact Technical Support as soon as possible.

                Please let us know your results....

                 

                -CD

                • 5. Re: Real Time Scan won't stay on. Do I have to reinstall?
                  exbrit

                  keallan wrote:

                   

                  I got the same problem with AntiVirus Plus 2016.
                  The real time scanner is still turning off and if im trying to do a quick or normal scan its making an error aswell.

                   

                  Java is up to date aswell

                   

                  Also tech support is only available from 9am till 6pm here in the netherlands?

                  This can happen for a number of reasons, use of registry cleaners, or even System Restore can sometimes mess it up. 

                   

                  If the above Virtual Technician doesn't help and you don't want to be bothered by a Technical Support person the only real solution is to uninstall everything via Control Panel > Programs and Features.  

                  Run the MCPR cleanup tool, reboot and reinstall.

                  A hint to save a lot of time ....go to your online account page before doing the above and download to your desktop the installer.

                  Then you can install right after that reboot without having to go online with only Windows Firewall protecting you.

                  • 6. Re: Real Time Scan won't stay on. Do I have to reinstall?
                    catdaddy

                    As Ex_Brit stated, that is why I said' Short of doing a Clean Uninstall/Reinstall, I would contact Technical Support as soon as possible.

                    • 7. Re: Real Time Scan won't stay on. Do I have to reinstall?
                      keallan

                      Ex_Brit wrote:
                      This can happen for a number of reasons, use of registry cleaners, or even System Restore can sometimes mess it up.

                       

                      If the above Virtual Technician doesn't help and you don't want to be bothered by a Technical Support person the only real solution is to uninstall everything via Control Panel > Programs and Features. 

                      Run the MCPR cleanup tool, reboot and reinstall.

                      A hint to save a lot of time ....go to your online account page before doing the above and download to your desktop the installer.

                      Then you can install right after that reboot without having to go online with only Windows Firewall protecting you.

                      Hello Ex_Brit,

                       

                      What are registry cleaners?
                      I haven't done any system restores in monthes.
                      Since today I got these problems, I have tried to reinstall Mcafee today. I had tech support yesterday and today aswell since, I got problems with installing aswell. (Installation is incomplete) After a lot of tries Mcafee finally installed on the computer.

                       

                      catdaddy wrote:

                      If you are current and up to date with all of your Windows Updates/Add-ons/Extensions, to include Internet Explorer even should you choose to not use it. McAfee and other important programs do. To rule out any possible Malware, you can access some excellent complimentary Tools here; Anti-Spyware/Malware & Hijacker Tools

                       

                      Try running Malwarebytes (Free) as it functions differently than Anti-Virus applications. To keep it (Free) Do Not accept the (Free) trial , or activate the Paid/Pro Version. Should the scan come up clean, and MVT did not detect any issues.

                       

                      Short of doing a Clean Uninstall/Reinstall, I would contact Technical Support as soon as possible.

                      Please let us know your results....

                       

                      -CD

                      Hello catdaddy,

                      Does Malwarebytes also delete the corrupt files if the scan wont become clean?

                      All windows, add-ones and extensions are up to date, since the Tech supporter helped me yesterday and today with installing Mcafee again because I got installation problems with it aswell (Installation Incomplete error).
                      After couple of tries the installation went good, but now this is happening.

                      • 8. Re: Real Time Scan won't stay on. Do I have to reinstall?
                        keallan

                        ss+(2016-06-17+at+10_10_23).png

                        This is what I got from MTV

                        • 9. Re: Real Time Scan won't stay on. Do I have to reinstall?
                          exbrit

                          Check that your internet connection is always available and your system clock is accurate, also if by any chanmce you are running Windows 10, turn off Fast Startup whcih is a misnomer anyway and makes little difference.

                          As that prevents a clean restart which some software updates require.

                          Here's a "Tute" on that: Windows 10 Forums

                          If other systems, do a clean shut down and restart.

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