9 Replies Latest reply on Nov 21, 2008 3:13 AM by tonyb99

    EPO

      I have an epolicy orchestrator 3.6.1 installed on a windows 2003 server. I restarted my windows server and i can't log on to the epolicy orchestrator console.
      It says server not responding. Please verify the following,
      1. Logon information is correct
      2. The network is working correctly
      3. ePolicy server is running

      I have verified all these to be ok.
      I've had this same problem before, i restarted my windows server and could not log onto the epo console and had to re-install the epolicy orchestrator.

      I cant afford to re-install again. PLEASE CAN ANYONE HELP
        • 1. RE: EPO
          tonyb99
          check the sql server instance is running.
          also can you post the console log from the epo server install folders
          • 2. EPO
            the sql server is running.
            where can i get the console log?
            • 3. RE: EPO
              tonyb99
              the install folder for epo on the server, wherever that is
              • 4. EPO
                20080515172142 I#3380 McUpload Connecting to EPO server, 8443 port
                20080515172142 I#3380 McUpload Start http session login...
                20080515172142 I#3380 McUpload Posting request: /webui/login.do
                20080515172142 I#3380 McUpload Successfully disabled CA trust options.
                20080515172142 I#3380 McUpload End http session login, status=500
                20080515172142 E#3380 Console Failed to download server.ini file, err=500
                20080515172142 I#3380 ePO Console Calling CoUninitialize in WorkerThread
                20080515172145 I#3176 ePO Console Calling CoInitialize in WorkerThread
                20080515172145 I#3176 McUpload Connecting to EPO server, 8443 port
                20080515172145 I#3176 McUpload Start http session login...
                20080515172145 I#3176 McUpload Posting request: /webui/login.do
                20080515172145 I#3176 McUpload Successfully disabled CA trust options.
                20080515172145 I#3176 McUpload End http session login, status=500
                20080515172145 E#3176 Console Failed to download server.ini file, err=500
                20080515172145 I#3176 ePO Console Calling CoUninitialize in WorkerThread 20080515172217 I #3128 ePO Console Calling CoInitialize in WorkerThread
                20080515172217 I 3128 McUpload Connecting to EPO server, 8443 port
                20080515172217 I#3128 McUpload Start http session login...
                20080515172217 I#3128 McUpload Posting request: /webui/login.do
                20080515172217 I#3128 McUpload Successfully disabled CA trust options.
                20080515172217 I#3128 McUpload End http session login, status=500
                20080515172217 E#3128 Console Failed to download server.ini file, err=500
                20080515172217 I#3128 ePO Console Calling CoUninitialize in WorkerThread20080515172620 I 316 ePO Console Calling CoInitialize in WorkerThread
                20080515172620 I#316 McUpload Connecting to EPO server, 8443 port
                20080515172620 I#316 McUpload Start http session login...
                20080515172620 I#316 McUpload Posting request: /webui/login.do
                20080515172620 I#316 McUpload Successfully disabled CA trust options.
                20080515172620 I#316 McUpload End http session login, status=500
                20080515172620 E#316 Console Failed to download server.ini file, err=500
                20080515172620 I#316 ePO Console Calling CoUninitialize in WorkerThread
                20080515172621 I#1040 ePO Console Calling CoInitialize in WorkerThread
                20080515172621 I#1040 McUpload Connecting to EPO server, 8443 port
                20080515172621 I#1040 McUpload Start http session login...
                20080515172621 I#1040 McUpload Posting request: /webui/login.do
                20080515172621 I#1040 McUpload Successfully disabled CA trust options.
                20080515172621 I#1040 McUpload End http session login, status=500
                20080515172621 E#1040 Console Failed to download server.ini file, err=500
                20080515172622 I#1040 ePO Console Calling CoUninitialize in WorkerThread
                20080516090442 I#5728 ePO Console AVIView Initialized
                20080516090456 I#5048 ePO Console Calling CoInitialize in WorkerThread
                20080516090456 I#5048 McUpload Connecting to EPO server, 8443 port
                20080516090456 I#5048 McUpload Start http session login...
                20080516090456 I#5048 McUpload Posting request: /webui/login.do
                20080516090456 I#5048 McUpload Successfully disabled CA trust options.
                20080516090456 I#5048 McUpload End http session login, status=500
                20080516090456 E#5048 Console Failed to download server.ini file, err=500
                20080516090456 I#5048 ePO Console Calling CoUninitialize in WorkerThread
                20080516091103 I#912 ePO Console Calling CoInitialize in WorkerThread
                20080516091103 I#912 McUpload Connecting to EPO server, 8443 port
                20080516091103 I#912 McUpload Start http session login...
                20080516091103 I#912 McUpload Posting request: /webui/login.do
                20080516091103 I#912 McUpload Successfully disabled CA trust options.
                20080516091103 I#912 McUpload End http session login, status=500
                20080516091103 E#912 Console Failed to download server.ini file, err=500
                20080516091103 I#912 ePO Console Calling CoUninitialize in WorkerThread
                20080516094717 I#5284 ePO Console Calling CoInitialize in WorkerThread
                20080516094717 I#5284 McUpload Connecting to EPO server, 8443 port
                20080516094717 I#5284 McUpload Start http session login...
                20080516094717 I#5284 McUpload Posting request: /webui/login.do
                20080516094717 I#5284 McUpload Successfully disabled CA trust options.
                20080516094717 I#5284 McUpload End http session login, status=500
                20080516094717 E#5284 Console Failed to download server.ini file, err=500
                20080516094717 I#5284 ePO Console Calling CoUninitialize in WorkerThread
                20080516100756 I#5776 ePO Console Calling CoInitialize in WorkerThread
                20080516100756 I#5776 McUpload Connecting to EPO server, 8443 port
                20080516100756 I#5776 McUpload Start http session login...
                20080516100756 I#5776 McUpload Posting request: /webui/login.do
                20080516100756 I#5776 McUpload Successfully disabled CA trust options.
                20080516100756 I#5776 McUpload End http session login, status=500
                20080516100756 E#5776 Console Failed to download server.ini file, err=500
                20080516100756 I#5776 ePO Console Calling CoUninitialize in WorkerThread
                20080516105124 I#4992 ePO Console Calling CoInitialize in WorkerThread
                20080516105124 I#4992 McUpload Connecting to EPO server, 8443 port
                20080516105124 I#4992 McUpload Start http session login...
                20080516105124 I#4992 McUpload Posting request: /webui/login.do
                20080516105124 I#4992 McUpload Successfully disabled CA trust options.
                20080516105124 I#4992 McUpload End http session login, status=500
                20080516105124 E#4992 Console Failed to download server.ini file, err=500
                20080516105124 I#4992 ePO Console Calling CoUninitialize in WorkerThread
                20080516115330 I#5740 ePO Console Calling CoInitialize in WorkerThread
                20080516115330 I#5740 McUpload Connecting to EPO server, 8443 port
                20080516115330 I#5740 McUpload Start http session login...
                20080516115330 I#5740 McUpload Posting request: /webui/login.do
                20080516115330 I#5740 McUpload Successfully disabled CA trust options.
                20080516115330 I#5740 McUpload End http session login, status=500
                20080516115330 E#5740 Console Failed to download server.ini file, err=500
                20080516115330 I#5740 ePO Console Calling CoUninitialize in WorkerThread
                20080516142210 I#6012 ePO Console AVIView Initialized
                20080516142249 I#6012 McUpload Connecting to EPO server, 8443 port
                20080516142249 I#6012 McUpload Start http session login...
                20080516142249 I#6012 McUpload Posting request: /webui/login.do
                20080516142249 I#6012 McUpload Successfully disabled CA trust options.
                20080516142249 I#6012 McUpload End http session login, status=500
                20080516142755 I#1872 ePO Console Calling CoInitialize in WorkerThread
                20080516142755 I#1872 McUpload Connecting to EPO server, 8443 port
                20080516142755 I#1872 McUpload Start http session login...
                20080516142755 I#1872 McUpload Posting request: /webui/login.do
                20080516142755 I#1872 McUpload Successfully disabled CA trust options.
                20080516142755 I#1872 McUpload End http session login, status=500
                20080516142755 E#1872 Console Failed to download server.ini file, err=500
                20080516142755 I#1872 ePO Console Calling CoUninitialize in WorkerThread
                20080516142804 I#5956 ePO Console Calling CoInitialize in WorkerThread
                20080516142804 I#5956 McUpload Connecting to EPO server, 8443 port
                20080516142804 I#5956 McUpload Start http session login...
                20080516142804 I#5956 McUpload Posting request: /webui/login.do
                20080516142804 I#5956 McUpload Successfully disabled CA trust options.
                20080516142804 I#5956 McUpload End http session login, status=500
                20080516142804 E#5956 Console Failed to download server.ini file, err=500
                20080516142804 I5956 ePO Console Calling CoUninitialize in WorkerThread
                20080516142816 I#1692 ePO Console Calling CoInitialize in WorkerThread
                20080516142816 I#1692 McUpload Connecting to EPO server, 8443 port
                20080516142816 I#1692 McUpload Start http session login...
                20080516142816 I#1692 McUpload Posting request: /webui/login.do
                20080516142816 I#1692 McUpload Successfully disabled CA trust options.
                20080516142816 I#1692 McUpload End http session login, status=500
                20080516142816 E#1692 Console Failed to download server.ini file, err=500
                20080516142816 I#1692 ePO Console Calling CoUninitialize in WorkerThread
                20080516142828 I#3536 ePO Console Calling CoInitialize in WorkerThread
                20080516142828 I#3536 McUpload Connecting to EPO server, 8443 port
                20080516142828 I#3536 McUpload Start http session login...
                20080516142828 I#3536 McUpload Posting request: /webui/login.do
                20080516142828 I#3536 McUpload Successfully disabled CA trust options.
                20080516142828 I#3536 McUpload End http session login, status=500
                20080516142828 E#3536 Console Failed to download server.ini file, err=500
                20080516142828 I#3536 ePO Console Calling CoUninitialize in WorkerThread
                20080516154222 I#5280 ePO Console Calling CoInitialize in WorkerThread
                20080516154222 I#5280 McUpload Connecting to EPO server, 8443 port
                20080516154222 I#5280 McUpload Start http session login...
                20080516154222 I#5280 McUpload Posting request: /webui/login.do
                20080516154222 I#5280 McUpload Successfully disabled CA trust options.
                20080516154222 I#5280 McUpload End http session login, status=500
                20080516154222 E#5280 Console Failed to download server.ini file, err=500
                20080516154222 I#5280 ePO Console Calling CoUninitialize in WorkerThread
                20080516154226 I#772 ePO Console Calling CoInitialize in WorkerThread
                20080516154226 I#772 McUpload Connecting to EPO server, 8443 port
                20080516154226 I#772 McUpload Start http session login...
                20080516154226 I#772 McUpload Posting request: /webui/login.do
                20080516154226 I#772 McUpload Successfully disabled CA trust options.
                20080516154226 I#772 McUpload End http session login, status=500
                20080516154226 E#772 Console Failed to download server.ini file, err=500
                20080516154226 I#772 ePO Console Calling CoUninitialize in WorkerThread
                • 6. EPO
                  Thanks alot for those articles. I did what it said and it fixed the problem:)
                  • 7. RE: EPO
                    Can someone post the fixes for this? The links from Tonyb99 don't seem to be valid anymore.
                    • 8. RE: EPO
                      I've noticed they did something different last week. All of my bookmarks for support articles are no longer valid. I'm betting everyone is as lost as you are on that.
                      • 9. RE: EPO
                        tonyb99
                        Links from the new knowledgebase database (not sure if these are the same ones I orioginally quoted though)

                        General list of issues with logging in:
                        Unable to log on the ePO 3.6.x Console (Troubleshooting - Master Article)
                        https://kc.mcafee.com/corporate/index?page=content&id=KB51669


                        Some articles specific to the Console Failed to download server.ini file, err=500 error.

                        Unable to log on to the ePO Console (Issue: corrupt or incorrect entries in server.ini)
                        https://kc.mcafee.com/corporate/index?page=content&id=KB51268&actp=search&search id=1227258380411

                        Unable to log on to the ePO 3.6.x Console (issue: Force protocol encryption is enabled)
                        https://kc.mcafee.com/corporate/index?page=content&id=KB55004&actp=search&search id=1227258380411

                        Unable to log on to the ePO 3.6.x Console (issue: atlas.properties corrupted or missing)
                        https://kc.mcafee.com/corporate/index?page=content&id=KB51780&actp=search&search id=1227258380411

                        Hope these help