1 Reply Latest reply on May 8, 2008 10:45 AM by mgtroot

    Log File interpretation

      I have two server clients that are not receiving certain policy changes made in my 8.5 console policies. An overall question is what log can I check to try to determine why that is
      i.e, I added a Buffer Overflow exception for Outlook, and I have a managaed task which should show in the console....

      On my epo agent monitor, I saved the contents of the log file. Everything looks normal, but I am wondering what this line means:

      Product Conflict: SITEADV_1100 will not be installed.. portion of the log below

      Scheduler 5/8/2008 11:34:47 AM Info Scheduler: Task [Deployment] is finished
      Scheduler 5/8/2008 11:34:47 AM Info The task Deployment is successful
      Script 5/8/2008 11:34:47 AM Info Closing the update session.
      Script 5/8/2008 11:34:47 AM Info Update Finished
      Script 5/8/2008 11:34:47 AM Info Verifying MAS850det.mcs.
      Script 5/8/2008 11:34:46 AM Info Verifying MAS850det.mcs.
      Script 5/8/2008 11:34:46 AM Info Verifying VSE850Det.mcs.
      Script 5/8/2008 11:34:46 AM Info Verifying VSE850Det.mcs.
      Script 5/8/2008 11:34:46 AM Info Product Conflict: SITEADV_1100 will not be installed.
      Script 5/8/2008 11:34:46 AM Info Checking for software conflicts.
      Script 5/8/2008 11:34:45 AM Info Loading update configuration from: Catalog.xml
      Script 5/8/2008 11:34:45 AM Info Extracting catalog.z.
      Script 5/8/2008 11:34:45 AM Info Verifying catalog.z.
      Script 5/8/2008 11:34:45 AM Info Initializing update...
      Script 5/8/2008 11:34:43 AM Info Checking update packages from repository ePO_EEYE1.
      Scheduler 5/8/2008 11:34:38 AM Info Scheduler: Invoking task [Deployment]...
      Agent Subsystem 5/8/2008 11:34:37 AM Info Next policy enforcement in 60 minutes
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent finished Enforcing policies
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent will connect to the ePO Server in 30 minutes and 0 seconds.
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent communication session closed
      Agent Subsystem 5/8/2008 11:34:37 AM Info No package received from ePO Server
      Internet Manager 5/8/2008 11:34:37 AM Info Upload success and no package to receive
      Scheduler 5/8/2008 11:34:37 AM Info Added a new task Deployment to Scheduler's task list
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent is connecting to ePO server
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent is sending EVENT package to ePO server
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent communication session started
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent uploading 1 events to ePO Server
      Agent Subsystem 5/8/2008 11:34:37 AM Info Agent is looking for events to upload
      Script 5/8/2008 11:34:37 AM Info Closing the update session.
      Script 5/8/2008 11:34:37 AM Info Update Finished
      Management 5/8/2008 11:34:36 AM Info Enforcing Policies for ePolicy Orchestrator Agent
      Management 5/8/2008 11:34:36 AM Info Enforcing Policies for EPOAGENT3000
      Management 5/8/2008 11:34:36 AM Info Enforcing Policies for EPOAGENT3000META
      Management 5/8/2008 11:34:35 AM Info Enforcing Policies for VIRUSCAN8600
      Management 5/8/2008 11:34:34 AM Info Compiling policies
      Agent Subsystem 5/8/2008 11:34:34 AM Info Agent will connect to the ePO Server in 30 minutes and 0 seconds.
      Agent Subsystem 5/8/2008 11:34:34 AM Info Agent Started Enforcing policies
      Agent Subsystem 5/8/2008 11:34:34 AM Info Enforcing newly downloaded policies
      Agent Subsystem 5/8/2008 11:34:34 AM Info New server policy was successfully merged
      Agent Subsystem 5/8/2008 11:34:33 AM Info Agent received POLICY package from ePO server
      Agent Subsystem 5/8/2008 11:34:33 AM Info Agent communication session closed
      Agent Subsystem 5/8/2008 11:34:33 AM Info Package uploaded to ePO Server successfully
      Agent Subsystem 5/8/2008 11:34:32 AM Info Agent is connecting to ePO server
      Agent Subsystem 5/8/2008 11:34:32 AM Info Agent is sending INC PROPS package to ePO server
      Agent Subsystem 5/8/2008 11:34:32 AM Info Agent communication session started
      Script 5/8/2008 11:34:32 AM Info Verifying PatchTmpDet.McS.
      Script 5/8/2008 11:34:32 AM Info Verifying PatchTmpDet.McS.
      Agent Subsystem 5/8/2008 11:34:32 AM Info Agent received REQUEST PROPS package from ePO server
      Agent Subsystem 5/8/2008 11:34:32 AM Info Agent communication session closed
      Agent Subsystem 5/8/2008 11:34:32 AM Info Package uploaded to ePO Server successfully
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent is connecting to ePO server
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent is sending PROPS VERSION package to ePO server
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent communication session started
      Script 5/8/2008 11:34:31 AM Info Verifying EceptCntDet.mcs.
      Script 5/8/2008 11:34:31 AM Info Product(s) running the latest HotFix 5.
      Script 5/8/2008 11:34:31 AM Info Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      Script 5/8/2008 11:34:31 AM Info Verifying VSE850Det.mcs.
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent received REQUEST PROPS package from ePO server
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent communication session closed
      Agent Subsystem 5/8/2008 11:34:31 AM Info Package uploaded to ePO Server successfully
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent is connecting to ePO server
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent is sending PROPS VERSION package to ePO server
      Agent Subsystem 5/8/2008 11:34:31 AM Info Agent communication session started
      Script 5/8/2008 11:34:31 AM Info Verifying VS800det.mcs.
      Script 5/8/2008 11:34:30 AM Info Verifying RSS100Det.McS.
      Agent Subsystem 5/8/2008 11:34:28 AM Info Agent started performing ASCI
      Script 5/8/2008 11:34:17 AM Info Verifying PatchDet.McS.
      Script 5/8/2008 11:34:17 AM Info Verifying NavDet.McS.
      Script 5/8/2008 11:34:17 AM Info Post-notifying for DAT update.
      Script 5/8/2008 11:34:17 AM Info Update succeeded to version 5291.0000.
      Script 5/8/2008 11:34:17 AM Info Copying DAT.
      Script 5/8/2008 11:34:17 AM Info Pre-notifying for DAT update.
      Script 5/8/2008 11:34:17 AM Info Backing up file(s) Engine DAT
      Management 5/8/2008 11:34:01 AM Info Collecting Properties
      Agent Subsystem 5/8/2008 11:34:01 AM Info Agent started performing ASCI
      Agent Monitor 5/8/2008 11:34:01 AM Detail Collecting Properties
      Script 5/8/2008 11:33:22 AM Info Downloading 52905291avv.gem.
      Script 5/8/2008 11:33:22 AM Info Downloading gdeltaavv.ini.
        • 1. RE: Log File interpretation
          I noticed on my own XP workstation, no such Product Conflict line appears in the log from the epo status monitor log:

          Sample of that log below

          Agent Subsystem 5/8/2008 11:36:53 AM Info Agent will connect to the ePO Server in 30 minutes and 0 seconds.
          Agent Subsystem 5/8/2008 11:36:53 AM Info Agent communication session closed
          Agent Subsystem 5/8/2008 11:36:53 AM Info No package received from ePO Server
          Internet Manager 5/8/2008 11:36:53 AM Info Upload success and no package to receive
          Agent Subsystem 5/8/2008 11:36:52 AM Info Agent is connecting to ePO server
          Agent Subsystem 5/8/2008 11:36:52 AM Info Agent is sending EVENT package to ePO server
          Agent Subsystem 5/8/2008 11:36:52 AM Info Agent communication session started
          Agent Subsystem 5/8/2008 11:36:52 AM Info Agent uploading 1 events to ePO Server
          Agent Subsystem 5/8/2008 11:36:52 AM Info Agent is looking for events to upload
          Script 5/8/2008 11:36:52 AM Info Closing the update session.
          Script 5/8/2008 11:36:52 AM Info Update Finished
          Script 5/8/2008 11:36:49 AM Info Verifying PatchTmpDet.McS.
          Script 5/8/2008 11:36:49 AM Info Verifying PatchTmpDet.McS.
          Script 5/8/2008 11:36:49 AM Info Verifying EceptCntDet.mcs.
          Script 5/8/2008 11:36:49 AM Info Product(s) running the latest HotFix 5.
          Script 5/8/2008 11:36:49 AM Info Searching available updates for McAfee VirusScan Enterprise 8.5.0.
          Script 5/8/2008 11:36:49 AM Info Verifying VSE850Det.mcs.
          Script 5/8/2008 11:36:49 AM Info Verifying VS800det.mcs.
          Script 5/8/2008 11:36:48 AM Info Verifying RSS100Det.McS.
          Script 5/8/2008 11:36:48 AM Info Verifying PatchDet.McS.
          Script 5/8/2008 11:36:40 AM Info Verifying NavDet.McS.
          Script 5/8/2008 11:36:40 AM Info Post-notifying for DAT update.
          Script 5/8/2008 11:36:40 AM Info Update succeeded to version 5291.0000.
          Script 5/8/2008 11:36:40 AM Info Copying DAT.
          Script 5/8/2008 11:36:40 AM Info Pre-notifying for DAT update.
          Script 5/8/2008 11:36:38 AM Info Backing up file(s) Engine DAT
          Script 5/8/2008 11:36:12 AM Info Downloading 52905291avv.gem.
          Script 5/8/2008 11:36:12 AM Info Downloading gdeltaavv.ini.
          Script 5/8/2008 11:36:12 AM Info Downloading DAT.
          Script 5/8/2008 11:36:12 AM Info Starting DAT update.
          Script 5/8/2008 11:36:10 AM Info Loading update configuration from: PkgCatalog.xml
          Script 5/8/2008 11:36:10 AM Info Extracting PkgCatalog.z.
          Script 5/8/2008 11:36:10 AM Info Verifying PkgCatalog.z.
          Script 5/8/2008 11:36:10 AM Info Downloading PkgCatalog.z.
          Script 5/8/2008 11:36:10 AM Info Searching available updates for DATs.
          Script 5/8/2008 11:36:10 AM Info Verifying V2datdet.mcs.
          Script 5/8/2008 11:36:09 AM Info Loading update configuration from: PkgCatalog.xml
          Script 5/8/2008 11:36:09 AM Info Extracting PkgCatalog.z.
          Script 5/8/2008 11:36:09 AM Info Verifying PkgCatalog.z.
          Script 5/8/2008 11:36:09 AM Info Downloading PkgCatalog.z.
          Script 5/8/2008 11:36:08 AM Info Product(s) running the latest Engine.
          Script 5/8/2008 11:36:08 AM Info Searching available updates for Engine.
          Script 5/8/2008 11:36:08 AM Info Verifying V2EngDet.mcs.
          Script 5/8/2008 11:36:07 AM Info Loading update configuration from: PkgCatalog.xml
          Script 5/8/2008 11:36:07 AM Info Extracting PkgCatalog.z.
          Script 5/8/2008 11:36:07 AM Info Verifying PkgCatalog.z.
          Script 5/8/2008 11:36:07 AM Info Downloading PkgCatalog.z.
          Script 5/8/2008 11:36:07 AM Info Update list doesn't exist or is empty. Performing one-click update.
          Scheduler 5/8/2008 11:36:06 AM Info Added a new task Deployment to Scheduler's task list
          Scheduler 5/8/2008 11:36:06 AM Info Next time(local) of task Deployment: Thursday, May 08, 2008 11:43:00 AM
          Script 5/8/2008 11:36:06 AM Info Loading update configuration from: Catalog.xml
          Script 5/8/2008 11:36:06 AM Info Extracting catalog.z.
          Script 5/8/2008 11:36:06 AM Info Verifying catalog.z.
          Script 5/8/2008 11:36:06 AM Info Downloading catalog.z.
          Script 5/8/2008 11:36:06 AM Info Initializing update...
          Script 5/8/2008 11:36:06 AM Info The deployment task will be re-tried in 7 minutes because update is in progress.
          Scheduler 5/8/2008 11:36:06 AM Info Scheduler: Invoking task [Deployment]...
          Agent Subsystem 5/8/2008 11:36:05 AM Info Next policy enforcement in 60 minutes
          Agent Subsystem 5/8/2008 11:36:05 AM Info Agent finished Enforcing policies
          Scheduler 5/8/2008 11:36:05 AM Info Added a new task Deployment to Scheduler's task list
          Script 5/8/2008 11:36:05 AM Info Checking update packages from repository ePO_EEYE1.
          Management 5/8/2008 11:36:05 AM Info Enforcing Policies for ePolicy Orchestrator Agent
          Management 5/8/2008 11:36:05 AM Info Enforcing Policies for EPOAGENT3000
          Management 5/8/2008 11:36:04 AM Info Enforcing Policies for EPOAGENT3000META
          Management 5/8/2008 11:36:04 AM Info Enforcing Policies for VIRUSCAN8600
          Management 5/8/2008 11:36:04 AM Info Compiling policies
          Agent Subsystem 5/8/2008 11:36:04 AM Info Agent will connect to the ePO Server in 30 minutes and 0 seconds.
          Agent Subsystem 5/8/2008 11:36:04 AM Info Agent Started Enforcing policies
          Agent Subsystem 5/8/2008 11:36:04 AM Info Enforcing newly downloaded policies
          Agent Subsystem 5/8/2008 11:36:04 AM Info New server policy was successfully merged
          Agent Subsystem 5/8/2008 11:36:04 AM Info Agent received POLICY package from ePO server
          Agent Subsystem 5/8/2008 11:36:04 AM Info Agent communication session closed
          Agent Subsystem 5/8/2008 11:36:04 AM Info Package uploaded to ePO Server successfully
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent is connecting to ePO server
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent is sending INC PROPS package to ePO server
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent communication session started
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent received REQUEST PROPS package from ePO server
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent communication session closed
          Agent Subsystem 5/8/2008 11:36:03 AM Info Package uploaded to ePO Server successfully
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent is connecting to ePO server
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent is sending PROPS VERSION package to ePO server
          Agent Subsystem 5/8/2008 11:36:03 AM Info Agent communication session started
          Agent Subsystem 5/8/2008 11:36:02 AM Info Agent is looking for events to upload
          Management 5/8/2008 11:35:55 AM Info Collecting Properties
          Agent Subsystem 5/8/2008 11:35:55 AM Info Agent started performing ASCI
          Scheduler 5/8/2008 11:06:02 AM Info Scheduler: Task [Deployment] is finished
          Scheduler 5/8/2008 11:06:02 AM Info The task Deployment is successful
          Script 5/8/2008 11:06:01 AM Info Closing the update session.
          Script 5/8/2008 11:06:01 AM Info Update Finished
          Script 5/8/2008 11:06:01 AM Info Verifying MAS850det.mcs.
          Script 5/8/2008 11:06:01 AM Info Verifying MAS850det.mcs.
          Script 5/8/2008 11:06:01 AM Info Verifying VSE850Det.mcs.
          Script 5/8/2008 11:06:01 AM Info Verifying VSE850Det.mcs.
          Script 5/8/2008 11:06:01 AM Info Product Conflict: SITEADV_1100 will not be installed.
          Script 5/8/2008 11:06:01 AM Info Checking for software conflicts.
          Script 5/8/2008 11:06:01 AM Info Can't get uninstall command from plug-in area.
          Script 5/8/2008 11:06:01 AM Info Can't get uninstall command from plug-in area.
          Script 5/8/2008 11:06:01 AM Info Can't get uninstall command from plug-in area.
          Script 5/8/2008 11:06:00 AM Info Loading update configuration from: Catalog.xml
          Script 5/8/2008 11:06:00 AM Info Extracting catalog.z.
          Script 5/8/2008 11:06:00 AM Info Verifying catalog.z.
          Script 5/8/2008 11:06:00 AM Info Initializing update...
          Script 5/8/2008 11:05:59 AM Info Checking update packages from repository ePO_EEYE1.
          Scheduler 5/8/2008 11:05:58 AM Info Scheduler: Invoking task [Deployment]...
          Agent Subsystem 5/8/2008 11:05:58 AM Info Next policy enforcement in 60 minutes
          Agent Subsystem 5/8/2008 11:05:58 AM Info Agent finished Enforcing policies
          Scheduler 5/8/2008 11:05:57 AM Info Added a new task Deployment to Scheduler's task list
          Management 5/8/2008 11:05:57 AM Info Enforcing Policies for ePolicy Orchestrator Agent