Can you confirm you're using the url home.mcafee.com ? Is this a PC or a mobile device?
Moved to Consumer > My Account Online > Discussions
Yes, I am using home.mcafee.com.
I am using a PC.
When I go to My Account it shows the correct product and correct renewal date:
Your McAfee Internet Security 3-User subscription through Adobe expires on 16/05/2016. Renew now for uninterrupted protection.When I click on renew now it takes me to Mobily.
Actually, the information isn't quite correct as it says "through Adobe" when it should be directly with McAfee.
It seems that by your mentioning such, that you are being directed to a ISP? Could you kindly open your McAfee Security Center and determine that your (Affld) is 0? This indicates that your subscription is purchased 'Directly' from McAfee, opposed to being provided through an ISP.
1 of 1 people found this helpful
My goodness, by you indicating 'Through Adobe' quite possibly means you may have inadvertently Downloaded/Installed 'McAfee Security Scan Plus' which is bundled occasionally with Adobe Products. You can safely remove this application by going to your Control Panel/Program/Features/Add Remove.
As it is basically a 'Marketing Tool', and has no protection capabilities.
One needs to pay close attention to the 'Optional Offers' when Installing products such as Adobe.
I did have 'McAfee Security Plan Plus' and have removed it.
Where do I find the Affld in the Security Centre?
I have 105-915 instead of 0.