0 Replies Latest reply on May 6, 2016 3:55 AM by mikep

    McAfee agent 5.0.2.x not triggering update

    mikep

      Hi,

       

      I have a few machines which have stopped running updates so agent/VSE are now out of date. Started with installing the latest version of the agent 5.0.2.333 over the top of the existing agent using framepkg.exe /install=agent /forceinstall but when I use the McAfee Tray icon to select "Update Security" nothing happens.

       

      What I have noticed all services are running, policy check-in/enforcement/collect props are all working fine but the updateoptions.ini file is missing from c:\programdata\mcafee\agent which appears to contain the license key and other configuration.

       

      Is this file important to the update process and could it be stopping it from working?

       

      Mike