5 Replies Latest reply on Jun 9, 2016 7:52 AM by tucker84

    “external keyboard not working at PBA” and "key repeat too fast at PBA"

    shridharsr

      We have upgraded the DE 7.1 to 7.1.3 on Lenovo Thinkpad 10 which is running Windows 8.1.

       

       

      After successful Up-gradation we are experiencing below issue:

      1. External keyboard not working at PBA

      2. Key repeat too fast at PBA(Screenshot attached)

       

      For external Keyboard issue followed below troubleshooting steps:

      1. Disabled/enabled USB in BIOS

      2. Always enable pre-boot USB support option enabled in policy

      Still External keyboard not working

       

      For Key repeat too fast at PBA issue followed below troubleshooting steps:

      1. Adjusted the keyboard settings in Tablet but that doesn't made any difference.

      Issue is only at login screen. once the device booted into windows keyboard works normally.

       

      Thank you in advance.

      Mcafee_Keyboard_Issue.png