1 Reply Latest reply on Apr 29, 2016 7:54 AM by dcaffrey

    Webreporter - upgrade to - No configuration backup file was found


      Hi folks.

      I am trying to upgrade to last reporter version. I made cfg backup + DB backup, but installer still can not find cfg backup and cancels upgrade process.

      From installlog.txt I can see:


      (Apr 19, 2016 1:55:15 PM), Install, securecomputing.smartfilter.install.actions.GetWebReporterBackupFileAction, err, Exception in getFilesInPath - java.lang.NullPointerException: C:\Program Files\McAfee\Web Reporter (64-bit)\reporter\conf

      but I have install on drive D: from the beginning and for several years.


      Is it some installer bug or backup.xml file must be located in specific folder.

      My root location is D:\Web Reporter\reporter\


      Windows 2008 R2 English.


      thx. for advice.