6 Replies Latest reply on Apr 17, 2016 1:18 AM by sanjay

    how can I solve that?

    chinalucia

      Well, i had McAfee installed and i tried to remove it  because i wanted other version and i couldn't,so i download other version and i tried to installed without  uninstall the other version, the program said that it would do it for me, i just needed to restart the system so i did it but suddenly appeared a window saying : Before installing McAfee products you should restart the system so i did, but it continue appearing, when i leave the window open, by a few of minutes appears another window saying: we have found a problem with the instalation please click OK and then appears the install window,  i clicked it but nothing else happens.

      Someone have any idea how can i repair it?

        • 1. Re: how can I solve that?
          Peter M

          Try to reboot into Safe Mode and there you could start System Restore and go back to before this started.

           

          If successful start again by uninstalling all McAfee products via Control Panel > Programs and Features.

          Then run the Consumer Product Removal Tool downloadable HERE.

          Reboot.

          Go to your online account and install your new product (or install from wherever you are obtaining the new one).

          • 2. Re: how can I solve that?
            sivakumarc

            Hi Chinalucia

             

            What is the Operating system that you have installed in your computer and what product of Mcafee have been installed ?

            • 3. Re: how can I solve that?
              chinalucia

              windows 7  and i think it was total protection

              • 4. Re: how can I solve that?
                sivakumarc

                Alright in windows 7 OS system you can try running MCPR first which should remove the MCafee product, if it fails you can reboot the computer in Active directory repair mode and remove the product.

                How to get into AD repair mode:

                1) Open RUN window (windows key + R combination will launch Run window)

                2) type msconfig in the run window

                3) systemm configuration window will open in which you need to select Boot (second tab)

                4) Check the Safe mode option and select Active directory repair mode.

                5) click on Ok and restart the computer.

                6) Computer will reboot in AD repair mode where you can uninstall the product.

                7) after uninstall you need to launch msconfig again and uncheck the safe mode option under Boot tab to load the computer in normal mode.

                 

                If you are sure about Registry, then you can take a registry back up and delete the Mcafee registry key under

                HKEY LOCAL MACHINE\SOFTWARE\MCAFEE (You need to delete only the MCAfee key and not other keys


                Regards,

                Sivakumar.C

                • 5. Re: how can I solve that?
                  sanjay

                  @chinalucia

                  Simply restart the computer to safe mode (tap "F8 " on boot)

                  Uninstall McAfee from programs and features

                  Reboot the computer(Normal Mode) and run the McAfee Consumer Product Removal Tool using the link: http://mcaf.ee/mcpr

                  After clean up you would be prompted to Restart the computer.

                  Now install the version of McAfee you want.

                  Post back the outcome of the steps.

                   

                  Cheers

                  -Sanjay

                  • 6. Re: how can I solve that?
                    sanjay

                    chinalucia

                     

                    Where you able to resolve the issue?

                     

                    Cheers

                    Sanjay