Good morning Norbert Gregoczki
Have you been in discussion with your Teritory Account Manager regarding this issue.
One option you do have is a 'Sales Esscalation' if you believe Technical Support are not responding in a timely manner.
In the mean time I will try and track down someone internally and try to get you a response.
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I am not sure, we purchased MSME and our other McAfee products through our IT reseller. Would they happen to know who are reps are?
Your reseller should be able to give you some contact details for you Regional Sales contacts who should be able to get you some help.
I am assuming from your email address you are based in Australia? You may be able to contact McAfee directly through the details here http://www.mcafee.com/au/about/contact-us.aspx
I've asked my manager to check with our reseller for our McAfee reps details. Yes I am based in Australia.
Edit: Forgot to answer a question.
Thank you Rich
I received an email from a McAfee Support Engineer after I had left work yesterday with some questions and asking for more logs.