1 2 Previous Next 11 Replies Latest reply on Apr 13, 2016 3:02 AM by stickman

    old agents remove

    stickman

      Hey guys!

       

      Been having issues removing/updating old agents on my network. If I delete them from system tree and set to remove agent on next communication it just comes back up as the old version. This been logged with support as well but they could not get it right either. So I created batch script to run the force uninstall command, which is working but ran into some issues when trying to automate for either x86 or 74bit environments.  See the script below, any advice? Also posted the log below which can maybe explain why it is not working. Not sure why exactly but got slight suspicion that it might be the 8.3. naming convention causing this.

       

      @echo off

      ::check if mcafeetemp directory exists
      if exist C:\mcafeetemp\NUL echo "Folder already exists"
      if not exist C:\mcafeetemp\NUL echo "Folder does not exist"
      mkdir c:\mcafeetemp\
      pause

      ::check 64bit or x86
      dir "C:\Program Files (x86)\\." > NUL 2>&1
      if errorlevel 0 (
      set PROGRAMS_HOME="C:\Program Files (x86)"
      GOTO HomeSet
      )

      dir "C:\Program Files\\." > NUL 2>&1
      if errorlevel 0 (
      set PROGRAMS_HOME="C:\Program Files"
      GOTO HomeSet

      GOTO NotWindows

      :HomeSet
      set PROGRAMS_HOME=%PROGRAMS_HOME:"=%
      echo PROGRAMS_HOME set to %PROGRAMS_HOME%
      :NotWindows
      pause

      ::remove mcafee agent
      "%PROGRAMS_HOME%\McAfee\Common Framework\frminst.exe" /forceuninstall /Silent > c:\mcafeetemp\forceremovelog.txt
      ::shutdown /r /f /t 120 /d P:4:2 /c "Old McAfee agent removed. Reboot required."
      endlocal
      pause
      EXIT /B 200

       

      The log:

       

      2016-04-01 13:32:21.189 I 6048 Setup START ["C:\Program Files (x86)\McAfee\Common Framework\frminst.exe" /forceuninstall /Silent ]
      2016-04-01 13:32:21.189 I 6048 Setup Windows 6.1.7601 Service Pack 1
      2016-04-01 13:32:21.190 I 6048 msiFix Finding agent MSI product code
      2016-04-01 13:32:21.190 I 6048 msiFix Got MSI product code {4AEFF024-F0D0-4AD6-8231-FF51949E91E0}
      2016-04-01 13:32:21.190 I 6048 msiFix Finding agent MSI version
      2016-04-01 13:32:21.190 I 6048 msiFix Got agent MSI version 4.6.3001
      2016-04-01 13:32:21.190 I 6048 msiFix Nothing to fix for this agent version
      2016-04-01 13:32:21.190 I 6048 Setup Attempting to perform a setup operation
      2016-04-01 13:32:21.192 I 6048 Cmalib Referencer 1 HOSTIPS_8000
      2016-04-01 13:32:21.192 I 6048 Cmalib Referencer 2 VIRUSCAN8800
      2016-04-01 13:32:21.194 I 6048 caShrLb Installed version=4.6.0.3122
      2016-04-01 13:32:21.194 I 6048 caShrLb Product count=2
      2016-04-01 13:32:21.194 I 6048 caShrLb Managed mode=1
      2016-04-01 13:32:21.194 I 6048 Setup Legacy installed=0
      2016-04-01 13:32:21.194 I 6048 Setup Higher version installed=0
      2016-04-01 13:32:21.194 I 6048 Setup Existing Installed Path=C:\Program Files (x86)\McAfee\Common Framework
      2016-04-01 13:32:21.194 I 6048 Setup Existing Data Path=C:\ProgramData\McAfee\Common Framework
      2016-04-01 13:32:21.194 I 6048 Setup Existing setup program=C:\Program Files (x86)\McAfee\Common Framework\frminst.exe
      2016-04-01 13:32:21.194 I 6048 Setup LangInRegistry=[]
      2016-04-01 13:32:21.195 I 6048 Setup C:\Windows\SysWOW64\msiexec.exe /x {4AEFF024-F0D0-4AD6-8231-FF51949E91E0} FORCEUNINSTALL=True /q REBOOT=R /l+*v "C:\Users\xxxxxx~1\AppData\Local\Temp\McAfeeLogs\MFEagent.msi.2016.04.01.13.32.21.log" FRMINSTLOGFILE="C:\Users\xxxxxx~1\AppData\Local\Temp\McAfeeLogs\FrmInst_{systemname}"
      2016-04-01 13:32:21.846 E 6048 Setup Error trace:
      2016-04-01 13:32:21.846 E 6048 Thread [Main thread]->
      2016-04-01 13:32:21.846 E 6048 Setup [Attempting to perform a setup operation]->
      2016-04-01 13:32:21.846 E 6048 Setup [Run MSI]->
      2016-04-01 13:32:21.846 E 6048 Setup error 1612: The installation source for this product is not available. Verify that the source exists and that you can access it.
      2016-04-01 13:32:21.846 E 6048 UI Error trace:
      2016-04-01 13:32:21.846 E 6048 Thread [Main thread]->
      2016-04-01 13:32:21.846 E 6048 UI The installation source for this product is not available. Verify that the source exists and that you can access it.
      2016-04-01 13:32:21.846 I 6048 Thread Exit program
      2016-04-01 13:32:21.846 I 6048 Setup END 1603

       

      My next step would be to modify registry from the script, but thought I will get the community's input first before I break something

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