1 2 3 Previous Next 22 Replies Latest reply on Dec 27, 2016 9:29 AM by technique

    Can't get anything except the agent to install. Everything else fails

    msjlambert

      We recently bought licences for the new ePO-based system (we are using the web-based Orchestrator tool) and, despite trying on two different machines (a Windows 8 and a Windows 10, both new machines and 64-bit), I can not get anything to install except the Agent and the Product Improvement Program tool. I have tried configuring different combinations of endpoint software, from everything to just 'Endpoint Security Threat Prevention', but I always get a status of Failed. I can not find any explanation of how to fix this. I have been able to successfully 'uninstall' the failed attempts before trying again with a different combination.

       

      The machines are only running Windows Defender, as that is delivered in a default Windows installation. I have not tried disabling that, but surely McAfee can play together nicely with that. The home user versions do.

       

      This is very frustrating. We were previous happy users of SAAS and were pushed over to ePO when we needed to buy more licenses. Separately, despite requesting our SAAS to be migrated, I still only see the 4 new 'McAfee Endpoint Protection Essential - For SMB' licenses that I bought in my Subscriptions list.

       

      Any help that anyone can offer would be gratefully received. My patience is wearing thin quite rapidly now.

        • 1. Re: Can't get anything except the agent to install. Everything else fails
          wgrier

          I had similar if not exact issues - it was windows defender getting in the way. EPO job would fail so I ran from C:\ProgramData\McAfee\Agent\Current\ (your version of virus scan or other product) 

          • 2. Re: Can't get anything except the agent to install. Everything else fails
            sivakumarc

            Hi there,

             

            If you had Saas product in the computer and you migrated from Saas to ePO cloud you need to check the traces of mcafee left in the computer.

            If it is a fresh installation and the installation failed when you run from smart install, you need to remove the registry keys in safe mode with networking before re-install.

            If there is good communication between the mcafee agent and the ePO cloud server but the modules are failed to getting deployed, in that case you can create a product deployment for installation from the cloud server which should deploy the package in the client machines.

             

            I would request you check with the above steps and update me. i would suggest you to contact tech support and create a service ticket for a remote assistance which will make the job easier.

             

            Regards,

            Sivakumar.c

            • 3. Re: Can't get anything except the agent to install. Everything else fails
              msjlambert

              Thanks Sivakumar and wgrier for your suggestions and help. It is appreciated. Unfortunately, still no success.

               

              To be clear, these are new machines with default installations of Windows (Pro), plus Microsoft Office, Acrobat, etc. Nothing unusual.

               

              I have tried setting the McAfee agent to run in Administrator mode, and switching off Windows Defender for a few hours while the agent tries to do its installs. Still no joy and no explanation from the McAfee tools why the installs a re failing. The ePO status is shown below:

               

              McAfee failure.png

              • 4. Re: Can't get anything except the agent to install. Everything else fails
                sivakumarc

                Hi msjlambert,

                 

                i understand the status from the screenshot. i do see  that there is a good communication between Mcafee agent and cloud server.

                you can try a deployment from the product deployment.

                1)log on manage.mcafee.com

                2)click on menu > product deployment under software > select the running and invalid deployments in the left column and delete the deployments (you have got actions tab in the right column where you can find delete option under actions )

                3) Click on new deployment and name the deployment.

                4) change the deployment action to fixed instead of continuous >

                5)select the following packages

                  * Endpoint security platform 10.1 and click the plus sign

                * Endpoint security Threat prevention 10.1 and click the plus sign

                Endpoint security firewall 10.1 and click the plus sign

                * Endpoint security webcontrol  10.1 and click the plus sign

                * Data exchange layer client 2.2.0 and click on save

                in the client machine right click on the mcafee tray icon and select agent status monitor >click on check for new policies.

                monitor the status of the installation.

                if it successful you are lucky , if it fails let me know the error..

                lets work together

                Regards,

                Sivakumar c

                • 5. Re: Can't get anything except the agent to install. Everything else fails
                  ramyaraj

                  Hello msjlambert,

                   

                  In the meanwhile can you please share the logs available in C:\Windows\Temp\McAfeeLogs and/or %temp%\McAfeeLogs from the system?

                  I would want to check the error to see what is happening.

                   

                  Regards,

                  Ramya

                  • 6. Re: Can't get anything except the agent to install. Everything else fails
                    msjlambert

                    Thanks guys for your continued attempts to help. I followed the instructions that Sivakumar gave, but still failure.

                     

                    The log from the status monitor is below. The instructions were implemented at 11:55.

                     

                    Thanks,

                         Mark

                     

                     

                    Framework Service 08/04/2016 12:44:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:39:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:34:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:29:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:24:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:19:58 Info Agent communication session closed

                    Framework Service 08/04/2016 12:19:58 Info Package uploaded to ePO Server successfully

                    Framework Service 08/04/2016 12:19:57 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 12:19:57 Info Agent communication session started

                    Framework Service 08/04/2016 12:19:57 Info Agent uploading 2 events to ePO Server

                    Framework Service 08/04/2016 12:19:57 Info Agent is sending EVENT package to ePO server

                    Framework Service 08/04/2016 12:19:57 Info Sending Events...

                    Framework Service 08/04/2016 12:19:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:17:42 Info The task New test deployment is freed

                    Framework Service 08/04/2016 12:17:42 Info Scheduler: Task [New test deployment] is finished

                    Framework Service 08/04/2016 12:17:42 Info The task  New test deployment has failed

                    Framework Service 08/04/2016 12:17:41 Info Unable to find a valid repository.

                    Framework Service 08/04/2016 12:17:39 Info Update Finished

                    Framework Service 08/04/2016 12:17:39 Info Verifying dxdet.mcs.

                    Framework Service 08/04/2016 12:17:39 Info Verifying dxdet.mcs.

                    Framework Service 08/04/2016 12:17:39 Info Error occurred while installing ENDP_WP_1010.

                    Framework Service 08/04/2016 12:17:39 Info Error occurred while downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:14:58 Info Agent communication session closed

                    Framework Service 08/04/2016 12:14:58 Info Package uploaded to ePO Server successfully

                    Framework Service 08/04/2016 12:14:57 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 12:14:57 Info Agent communication session started

                    Framework Service 08/04/2016 12:14:57 Info Agent uploading 1 events to ePO Server

                    Framework Service 08/04/2016 12:14:57 Info Agent is sending EVENT package to ePO server

                    Framework Service 08/04/2016 12:14:57 Info Sending Events...

                    Framework Service 08/04/2016 12:14:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:12:01 Info Downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:12:01 Info Verifying McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:12:00 Info Downloading setupCC.exe.

                    Framework Service 08/04/2016 12:12:00 Info Verifying setupCC.exe.

                    Framework Service 08/04/2016 12:12:00 Info Installing System Requirements

                    Framework Service 08/04/2016 12:12:00 Info Verifying CommonInstall.mcs.

                    Framework Service 08/04/2016 12:12:00 Info Downloading CommonInstall.mcs.

                    Framework Service 08/04/2016 12:12:00 Info Verifying CommonDet.mcs.

                    Framework Service 08/04/2016 12:12:00 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 12:12:00 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 12:12:00 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 12:11:59 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 12:11:59 Info System requirement related package absent in the catalog within the Current branch

                    Framework Service 08/04/2016 12:11:59 Info Verifying WebControlInstall.mcs.

                    Framework Service 08/04/2016 12:11:59 Info Installing ENDP_WP_1010.

                    Framework Service 08/04/2016 12:11:58 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 12:11:58 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 12:11:58 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 12:11:57 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 12:11:57 Info Verifying WebControlDet.mcs.

                    Framework Service 08/04/2016 12:11:57 Info Error occurred while installing ENDP_AM_1010.

                    Framework Service 08/04/2016 12:11:57 Info Error occurred while downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:09:58 Info Agent communication session closed

                    Framework Service 08/04/2016 12:09:58 Info Package uploaded to ePO Server successfully

                    Framework Service 08/04/2016 12:09:57 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 12:09:57 Info Agent communication session started

                    Framework Service 08/04/2016 12:09:57 Info Agent uploading 1 events to ePO Server

                    Framework Service 08/04/2016 12:09:57 Info Agent is sending EVENT package to ePO server

                    Framework Service 08/04/2016 12:09:57 Info Sending Events...

                    Framework Service 08/04/2016 12:09:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 12:06:26 Info Downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:06:26 Info Verifying McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:06:26 Info Verifying setupCC.exe.

                    Framework Service 08/04/2016 12:06:26 Info Installing System Requirements

                    Framework Service 08/04/2016 12:06:26 Info Verifying CommonInstall.mcs.

                    Framework Service 08/04/2016 12:06:26 Info Verifying CommonDet.mcs.

                    Framework Service 08/04/2016 12:06:26 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 12:06:26 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:26 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:26 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:26 Info System requirement related package absent in the catalog within the Current branch

                    Framework Service 08/04/2016 12:06:25 Info Verifying ThreatPreventionInstall.mcs.

                    Framework Service 08/04/2016 12:06:25 Info Installing ENDP_AM_1010.

                    Framework Service 08/04/2016 12:06:24 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 12:06:24 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:24 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:23 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 12:06:23 Info Verifying ThreatPreventionDet.mcs.

                    Framework Service 08/04/2016 12:06:23 Info Error occurred while installing ENDP_GS_1010.

                    Framework Service 08/04/2016 12:06:23 Info Error occurred while downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 12:04:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:59:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:59:34 Info Agent communication session closed

                    Framework Service 08/04/2016 11:59:34 Info Agent received POLICY package from ePO server

                    Framework Service 08/04/2016 11:59:33 Info Agent did not find any events to upload

                    Framework Service 08/04/2016 11:59:33 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:59:33 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 11:59:33 Info Agent communication session started

                    Framework Service 08/04/2016 11:59:33 Info Agent communication session closed

                    Framework Service 08/04/2016 11:59:33 Info Package uploaded to ePO Server successfully

                    Framework Service 08/04/2016 11:59:32 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 11:59:32 Info Agent communication session started

                    Framework Service 08/04/2016 11:59:32 Info Agent is sending PROPS VERSION package to ePO server

                    Framework Service 08/04/2016 11:59:32 Info Agent started performing ASCI

                    Framework Service 08/04/2016 11:59:32 Info Collecting Properties

                    Framework Service 08/04/2016 11:59:27 Info Agent finished Enforcing policies

                    Framework Service 08/04/2016 11:59:27 Info Enforcing Policies for TELEMTRY1000

                    Framework Service 08/04/2016 11:59:27 Info Enforcing Policies for DXL_____1000

                    Framework Service 08/04/2016 11:59:27 Info Enforcing Policies for EPOAGENT3000

                    Framework Service 08/04/2016 11:59:27 Info Enforcing policies

                    Framework Service 08/04/2016 11:59:27 Info Next policy enforcement in 60 minutes

                    Framework Service 08/04/2016 11:57:12 Info Downloading McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 11:57:12 Info Verifying McAfee_Common_x64.msi.

                    Framework Service 08/04/2016 11:57:12 Info Downloading setupCC.exe.

                    Framework Service 08/04/2016 11:57:12 Info Verifying setupCC.exe.

                    Framework Service 08/04/2016 11:57:12 Info System requirement related package absent in the catalog within the Current branch

                    Framework Service 08/04/2016 11:57:11 Info Verifying CommonInstall.mcs.

                    Framework Service 08/04/2016 11:57:11 Info Downloading CommonInstall.mcs.

                    Framework Service 08/04/2016 11:57:11 Info Installing ENDP_GS_1010.

                    Framework Service 08/04/2016 11:57:10 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 11:57:10 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 11:57:10 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 11:57:10 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 11:57:09 Info Verifying CommonDet.mcs.

                    Framework Service 08/04/2016 11:57:09 Info Checking for software conflicts.

                    Framework Service 08/04/2016 11:57:08 Info Loading update configuration from: catalog.xml

                    Framework Service 08/04/2016 11:57:08 Info Extracting catalog.z.

                    Framework Service 08/04/2016 11:57:08 Info Verifying catalog.z.

                    Framework Service 08/04/2016 11:57:08 Info Initializing update...

                    Framework Service 08/04/2016 11:57:08 Info Checking update packages from repository dist_repo.

                    Framework Service 08/04/2016 11:57:05 Info The task New test deployment becomes active

                    Framework Service 08/04/2016 11:57:05 Info Scheduler: Invoking task [New test deployment]...

                    Framework Service 08/04/2016 11:57:02 Info The task Initial Deployment Full package Daily Task is freed

                    Framework Service 08/04/2016 11:57:02 Info Scheduler: Task [Initial Deployment Full package Daily Task] is finished

                    Framework Service 08/04/2016 11:57:02 Info The task Initial Deployment Update Full package is freed

                    Framework Service 08/04/2016 11:57:02 Info Scheduler: Task [Initial Deployment Update Full package] is finished

                    Framework Service 08/04/2016 11:57:02 Info Next time(local) of task New test deployment: 2016-04-08 11:57:05

                    Framework Service 08/04/2016 11:57:01 Info Agent communication session closed

                    Framework Service 08/04/2016 11:57:01 Info Agent received POLICY package from ePO server

                    Framework Service 08/04/2016 11:57:00 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 11:57:00 Info Agent communication session started

                    Framework Service 08/04/2016 11:54:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:49:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:44:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:39:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:34:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:29:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:24:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:19:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:14:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:09:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:04:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 11:00:15 Info Next time(local) of task Initial Deployment Update Full package: 2016-04-08 12:01:00

                    Framework Service 08/04/2016 11:00:15 Info The task Initial Deployment Update Full package is successful

                    Framework Service 08/04/2016 11:00:14 Info Update Finished

                    Framework Service 08/04/2016 11:00:14 Info Verifying amcore.mcs.

                    Framework Service 08/04/2016 11:00:13 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 11:00:13 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:13 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:12 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:12 Info Searching available updates for McAfee Agent Message Bus Certs.

                    Framework Service 08/04/2016 11:00:12 Info Verifying MsgBusCertsUpdater.McS.

                    Framework Service 08/04/2016 11:00:12 Info Product(s) running the latest Plugin.

                    Framework Service 08/04/2016 11:00:11 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 11:00:11 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:11 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:10 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:10 Info Searching available updates for McAfee Agent Plugin.

                    Framework Service 08/04/2016 11:00:10 Info Verifying AgtMetaDet.McS.

                    Framework Service 08/04/2016 11:00:10 Info Verifying WebControlDet.mcs.

                    Framework Service 08/04/2016 11:00:10 Info Searching available updates for Endpoint Security Threat Prevention 10.1.0.

                    Framework Service 08/04/2016 11:00:10 Info Verifying ThreatPreventionDet.mcs.

                    Framework Service 08/04/2016 11:00:10 Info Update succeeded to version 5.18.

                    Framework Service 08/04/2016 11:00:06 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 11:00:06 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:06 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:05 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:05 Info Downloading TeleContent.mcs.

                    Framework Service 08/04/2016 11:00:05 Info Verifying TeleContent.mcs.

                    Framework Service 08/04/2016 11:00:04 Info Verifying EndPoint_Detect.mcs.

                    Framework Service 08/04/2016 11:00:04 Info Unable to find the specified section.

                    Framework Service 08/04/2016 11:00:04 Info Verifying TelemetryDet.mcs.

                    Framework Service 08/04/2016 11:00:04 Info Verifying CommonDet.mcs.

                    Framework Service 08/04/2016 11:00:04 Info Verifying FirewallDet.mcs.

                    Framework Service 08/04/2016 11:00:04 Info Searching available updates for Endpoint Security Threat Prevention 10.0.0.

                    Framework Service 08/04/2016 11:00:04 Info Verifying ThreatPreventionDet.mcs.

                    Framework Service 08/04/2016 11:00:03 Info Verifying WebControlDet.mcs.

                    Framework Service 08/04/2016 11:00:03 Info Verifying TelemetryDet.mcs.

                    Framework Service 08/04/2016 11:00:03 Info Unable to find any qualifying product(s).

                    Framework Service 08/04/2016 11:00:03 Info Verifying V2datdet.mcs.

                    Framework Service 08/04/2016 11:00:02 Info Loading update configuration from: PkgCatalog.xml

                    Framework Service 08/04/2016 11:00:02 Info Extracting PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:02 Info Verifying PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:01 Info Downloading PkgCatalog.z.

                    Framework Service 08/04/2016 11:00:01 Info These updates will be applied if they are in the repository:  DAT, TELEMTRY1000, ENDP_WP_1000, ENDP_AM_1000, ENDP_FW_1000, ENDP_GS_1000, TELECONT1000_EPO, ENDPCNT_1000, TELECONT1000, MSCANENG1000, ENDP_AM_1010, ENDP_WP_1010, EPOAGENT3000META, EPOAGENT5000META, AMCORDAT2000.

                    Framework Service 08/04/2016 11:00:00 Info Loading update configuration from: catalog.xml

                    Framework Service 08/04/2016 11:00:00 Info Extracting catalog.z.

                    Framework Service 08/04/2016 11:00:00 Info Verifying catalog.z.

                    Framework Service 08/04/2016 11:00:00 Info Initializing update...

                    Framework Service 08/04/2016 10:59:59 Info Checking update packages from repository dist_repo.

                    Framework Service 08/04/2016 10:59:59 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:59:56 Info The task Initial Deployment Update Full package becomes active

                    Framework Service 08/04/2016 10:59:56 Info Scheduler: Invoking task [Initial Deployment Update Full package]...

                    Framework Service 08/04/2016 10:59:30 Info Agent communication session closed

                    Framework Service 08/04/2016 10:59:30 Info Agent received POLICY package from ePO server

                    Framework Service 08/04/2016 10:59:29 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 10:59:29 Info Agent did not find any events to upload

                    Framework Service 08/04/2016 10:59:29 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:59:29 Info Agent communication session started

                    Framework Service 08/04/2016 10:59:29 Info Next collect and send properties in 60 minutes and 3 seconds.

                    Framework Service 08/04/2016 10:59:29 Info Agent communication session closed

                    Framework Service 08/04/2016 10:59:29 Info Package uploaded to ePO Server successfully

                    Framework Service 08/04/2016 10:59:28 Info Agent communication session started

                    Framework Service 08/04/2016 10:59:28 Info Agent is connecting to ePO server

                    Framework Service 08/04/2016 10:59:28 Info Agent is sending PROPS VERSION package to ePO server

                    Framework Service 08/04/2016 10:59:28 Info Agent started performing ASCI

                    Framework Service 08/04/2016 10:59:28 Info Collecting Properties

                    Framework Service 08/04/2016 10:59:23 Info Agent finished Enforcing policies

                    Framework Service 08/04/2016 10:59:23 Info Enforcing Policies for DXL_____1000

                    Framework Service 08/04/2016 10:59:23 Info Enforcing Policies for TELEMTRY1000

                    Framework Service 08/04/2016 10:59:23 Info Enforcing Policies for EPOAGENT3000

                    Framework Service 08/04/2016 10:59:23 Info Enforcing policies

                    Framework Service 08/04/2016 10:59:23 Info Next policy enforcement in 60 minutes

                    Framework Service 08/04/2016 10:54:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:49:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:44:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:39:57 Info Agent is looking for events to upload

                    Framework Service 08/04/2016 10:36:24 Info The task McAfee Product Improvement Program data processing Task is modified

                    Framework Service 08/04/2016 10:36:24 Info Next time(local) of task McAfee Product Improvement Program data processing Task: 2016-04-08 18:04:00

                    Framework Service 08/04/2016 10:35:23 Info Agent service is running

                    • 7. Re: Can't get anything except the agent to install. Everything else fails
                      ramyaraj

                      Hi msjlambert,

                       

                      There is an installation error during ENS 10.1 installation.

                      Could you please share the logs available under C:\Windows\Temp\McAfeeLogs and/or %temp%\McAfeeLogs?

                       

                      Regards,

                      Ramya

                      • 8. Re: Can't get anything except the agent to install. Everything else fails
                        bandit61

                        You should find local install logs under C:\Temp oder %user%appdata\local\temp\McAfeeLogs

                         

                        containing files like

                        FrmInst_xxx.log

                        FrmInst_xxx_error.log

                        MFEagent.msi.yyyy.mm.dd.tt.tt.tt.log

                        UpdaterUI_xxx.log

                        UpdaterUI_xxx_error.log

                        VSE_inst_mmddyy_tttttt.log

                         

                        look there for additional errors.

                        • 9. Re: Can't get anything except the agent to install. Everything else fails
                          msjlambert

                          I won't paste them all into the forum, but I have put them in a ZIP file on my DropBox here Dropbox - McAfeeLogs.zip

                           

                          This is the content of the %temp%\McAfeeLogs folder

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