1 Reply Latest reply on Apr 9, 2008 2:56 AM by gary.burns

    Updating CMA Failure

      Hi -

      I have started to roll out 3.6.0.574 to servers witihn our organisation (roll out to workstations has completed and been ok).

      However some servers are giving the following (error from the log):

      20080408103212 E #3040 UI Ins Error trace:
      20080408103212 E #3040 Thread Ins [Main thread]->
      20080408103212 E #3040 UI Ins Can't access path 'C:\Program Files\McAfee\Common Framework\JrMac.dll'.

      Searching on the forum returned nothing for JrMac.dll; has any one got any ideas what this is and what CMA it was installed from? And any fixes (other than going onto the server uninstalling 3.6.0.546 before installing new version)?

      Cheers
      Gary

      ------------------------------------------------
      ePolicy Orchestrator 3.6.1.231
      VSE 8.5.0.781 Patch 5
      CMA 3.6.0.574
      Groupshield 6.02



      Full log follows:
      -----------------

      20080408103154 I #7696 Stub Pkg
      20080408103154 I #7696 Stub Pkg START [FramePkg.exe /ForceInstall /Install=Agent /IgnoreUser /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework"]
      20080408103154 I #7696 Common Pkg CreateDirectory (C:\WINDOWS\TEMP\unzA30B.tmp)
      20080408103154 I #7696 Stub Pkg System=1
      20080408103154 I #8228 Common Pkg CreateProcess (C:\WINDOWS\TEMP\unzA30B.tmp\FrmInst.exe, /ForceInstall /Install=Agent /IgnoreUser /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework" /OriginalCmdLine="|C:\WINDOWS\FramePkg.exe| /ForceInstall /Install=Agent /IgnoreUser /InstDir=|<PROGRAM_FILES_DIR>\McAfee\Common Framework|" /FramePkg /Cleanup="C:\WINDOWS\TEMP\unzA30B.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs")
      20080408103154 I #3040 naCmnLib Ins Random seed = 0x187d****
      20080408103154 I #3040 Setup Ins START [/ForceInstall /Install=Agent /IgnoreUser /InstDir="<PROGRAM_FILES_DIR>\McAfee\Common Framework" /OriginalCmdLine="|C:\WINDOWS\FramePkg.exe| /ForceInstall /Install=Agent /IgnoreUser /InstDir=|<PROGRAM_FILES_DIR>\McAfee\Common Framework|" /FramePkg /Cleanup="C:\WINDOWS\TEMP\unzA30B.tmp" /LOGDIR="C:\WINDOWS\TEMP\NAILogs"]
      20080408103154 I #3040 Setup Ins Windows 5.2.3790 Service Pack 2
      20080408103154 I #3040 Setup Ins Attempting to perform a setup operation
      20080408103154 I #6004 naCmnLib Ins Random seed = 0x4e24****
      20080408103154 I #7696 Stub Pkg END 0
      20080408103154 I #3040 UI Ins Starting setup...
      20080408103154 I #3040 UI Ins Validating setup options...
      20080408103154 I #3040 Cmalib Ins Referencer 1 VIRUSCAN8600
      20080408103154 I #3040 Script Ins C:\Program Files\McAfee\Common Framework\aginst32.exe is not present. Therefore the 2.x agent is not installed.
      20080408103155 I #3040 Script Ins Unable to get the FtpSite node from C:\WINDOWS\TEMP\unzA30B.tmp\SiteList.xml
      20080408103155 I #3040 Script Ins Unable to get the UNCSite node from C:\WINDOWS\TEMP\unzA30B.tmp\SiteList.xml
      20080408103155 I #3040 Script Ins Installed Version: 3.6.0.546
      20080408103155 I #3040 Script Ins Installing Version: 3.6.0.574
      20080408103155 I #3040 Script Ins The state of script is:
      20080408103155 I #3040 Script Ins Installed = TRUE
      20080408103155 I #3040 Script Ins ManagedMode = TRUE
      20080408103155 I #3040 Script Ins InstallFilesAndRegistry = TRUE
      20080408103155 I #3040 Script Ins InstallAgentRegistry = TRUE
      20080408103155 I #3040 Script Ins RemoveFilesAndRegistry = TRUE
      20080408103155 I #3040 Script Ins CleanupFiles = FALSE
      20080408103155 I #3040 Script Ins RemoveAgentRegistry = TRUE
      20080408103155 I #3040 Script Ins IncrementUpdaterRefCount = FALSE
      20080408103155 I #3040 Script Ins DecrementUpdaterRefCount = FALSE
      20080408103155 I #3040 Script Ins PutCmaIntoManagedMode = TRUE
      20080408103155 I #3040 Script Ins RemoveCmaFromManagedMode = FALSE
      20080408103155 I #3040 Script Ins ReplaceNaiRepositories = FALSE
      20080408103155 I #3040 Script Ins ReplaceEpoSite = FALSE
      20080408103155 I #3040 Script Ins ReplaceSiteList = TRUE
      20080408103155 I #3040 Script Ins Remove3xServerTasks = TRUE
      20080408103155 I #3040 Script Ins Remove2xAgent = FALSE
      20080408103155 I #3040 Script Ins RunHigherVersionedRemove = FALSE
      20080408103155 I #3040 Script Ins WaitForCmaToFinish = TRUE
      20080408103155 I #3040 Script Ins RunHigherVersionedSetup = FALSE
      20080408103155 I #3040 Script Ins SingleTrayIcon = TRUE
      20080408103155 I #3040 Script Ins NumberOfProductsUsingCMA = 1
      20080408103155 I #3040 Script Ins InstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20080408103155 I #3040 Script Ins TargetInstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20080408103155 I #3040 Script Ins DataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
      20080408103155 I #3040 Script Ins TargetDataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
      20080408103155 I #3040 Script Ins HigherVersionedSetup = 'C:\Program Files\McAfee\Common Framework\FrmInst.exe'
      20080408103155 I #3040 Script Ins FrameworkVersion = '00000844450699936290'
      20080408103155 I #3040 Script Ins SiteList = 'C:\WINDOWS\TEMP\unzA30B.tmp\SiteList.xml'
      20080408103155 I #3040 UI Ins Checking for necessary rights...
      20080408103155 I #3040 UI Ins Waiting up to 4 minutes for current update session to finish.
      20080408103155 I #3040 UI Ins Stopping processes if necessary...
      20080408103212 I #5200 Main Cle
      20080408103212 I #5200 Main Cle START [11520 0 /LOGDIR="C:\WINDOWS\TEMP\NAILogs" "C:\WINDOWS\TEMP\unzA30B.tmp" ]
      20080408103212 I #5200 Common Cle WaitForSingleObject (MCAFEE_FRAMEWORK_CLEANUP_INSTANCE, -1)
      20080408103212 I #5200 Common Cle OpenEvent (MCAFEE_FRAMEWORK_CLEANUP_MUTEX_CREATED)
      20080408103212 I #5200 Common Cle WaitForSingleObject (calling FrmInst.exe, -1)
      20080408103212 E #3040 UI Ins Error trace:
      20080408103212 E #3040 Thread Ins [Main thread]->
      20080408103212 E #3040 UI Ins Can't access path 'C:\Program Files\McAfee\Common Framework\JrMac.dll'.
      20080408103212 I #3040 Thread Ins Exit program
      20080408103212 I #3040 Setup Ins END 1603
      20080408103217 I #5200 Main Cle END 0
        • 1. RE: Updating CMA Failure
          Just an update.

          Managed to update the CMA by first stoping the Framework Service on the related server (did this remotely - see the PSTools set from sysinternals), then from the EPO Console doing an agent install with the forced option set.

          This is a work around - and luckly I've only had to do it on 5 servers so far. The servers were 2003R2SP2.

          Cheers
          Gary