3 Replies Latest reply on Mar 30, 2016 8:23 AM by gpickers

    ePO 5.1.1 Update Master Repository Failed - Failed to download SiteStat.xml

    gpickers

      Hello,

       

      Recently my Master Repository has been failing to update when either using the Update Master Repository server task or Pull Now.

      Below is an extract of the EpoApSvr.log file from a failed Pull Now attempt.

       

      20160321134835I#04532SITEMGRWDatabase initialization: Starting.
      20160321134835I#04532SITEMGRWDatabase initialization: Succeeded.
      20160321134835I#04532INETMGRDatabase initialization: Starting.
      20160321134835I#04532INETMGRDatabase initialization: Succeeded.
      20160321134835I#04532SITEMGRDatabase initialization: Starting.
      20160321134835I#04532SITEMGRDatabase initialization: Succeeded.
      20160321134835I#04532SITEMGRWCreated instance of Site Manager
      20160321134835I#04532SITEMGRSetEPOMode: SiteMgr enter ePO mode, server=WIN-MJ3U5KD0OUH, EPOUser=, Password=********
      20160321134835I#04532SITEMGRSetEPOMode: Set ePO mode successful
      20160321134835I#04532SITEMGRDownloadSiteCatalogThreadProc: Download site catalog thread started
      20160321134835I#04532INETMGRStarting download session for site McAfeeHttp.
      20160321134835I#04532NAINET  HTTP Session initialized
      20160321134835I#04532NAINET  Connecting to HTTP Server using Microsoft WinInet
      20160321134835I#04532NAINET  Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20160321134835I#04532NAINET  Connected to Server: update.nai.com on Port: 80 using WinInet
      20160321134835I#04532INETMGRStarted download session 1 for site McAfeeHttp.
      20160321134835I#04532SITEMGRCheckSiteStatus: Downloading file SiteStat.xml from site McAfeeHttp
      20160321134835I#04532INETMGRDownloading file SiteStat.xml from session 1, LocalDir=C:\Windows\TEMP\nai36B9.tmp\00000001, RemoteDir=.
      20160321134835I#04532NAINET  Open URL: http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml
      20160321134835I#04532NAINET  Trying to download using Microsoft WinInet library
      20160321134835I#04532NAINET  Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
      20160321134835I#04532NAINET  No resume download needed, calling InternetOpenUrl
      20160321134835I#04532NAINET  Resolving name update.nai.com to address
      20160321134835I#04532NAINET  Name resolved to 80.231.228.19
      20160321134835E#04532NAINET  HTTPConnection.cpp(3045): InternetOpenUrl failed on Server: update.nai.com:80, error msg:
      20160321134835I#04532NAINET  Failed to download the URL /Products/CommonUpdater/SiteStat.xml using Wininet
      20160321134835I#04532NAINET  Trying to download using windows socket library
      20160321134835I#04532NAINET  Connecting to Real Server: update.nai.com on port: 80
      20160321134835E#04532NAINET  HTTPConnection.cpp(2262): Connected to Real Server: update.nai.com on port: 80. No Proxy used!
      20160321134835I#04532NAINET  Sending HTTP GET Request Header. No Authentication used
      20160321134835E#04532NAINET  HTTPConnection.cpp(2664): Socket recv error 10054
      20160321134835I#04532INETMGRDownload file SiteStat.xml failed in session 1, nainet ret=10054.
      20160321134835I#04532SITEMGRCheckSiteStatus: Failed to download SiteStat.xml from site McAfeeHttp, hr=-2147467259
      20160321134835e#04532SITEMGRDownload sitestat.xml failed, error -803
      20160321134835I#04532NAINET  HTTP Session closed
      20160321134835I#04532NAINET  ------------------------------------------------------------
      20160321134835I#04532INETMGRSession 1 ended, result=1.
      20160321134835I#04532SITEMGRDownloadSiteCatalogThreadProc: Download site catalog thread ended
      20160321134835x#04532SITEMGRSiteMgr main control final release...
      20160321134835I#04532SITEMGRDatabase Shutdown: Starting.
      20160321134835I#04532SITEMGRDatabase Shutdown: Succeeded.
      20160321134835I#04532INETMGRDatabase Shutdown: Starting.
      20160321134835I#04532INETMGRDatabase Shutdown: Succeeded.
      20160321134835I#04532SITEMGRWDatabase Shutdown: Starting.
      20160321134835I#04532SITEMGRWDatabase Shutdown: Succeeded.

       

      The system can browse to update.nai.com and epo.mcafee.com in the web browser.

      It can also ping both of the above URLs.

       

      Does anyone know why it would be failing to download the SiteStat.xml file and how to resolve this issue?

       

      Kind regards,

       

      George