5 Replies Latest reply on Apr 1, 2008 3:27 AM by HHCILT

    Virtualizing EPO 4.0 Test

      Hi All

      I am currently testing EPolicy Orchestrator version 4 on a virtual Microsoft Windows 2003 server using VMWare Server 1.0.4

      I am trying to roll out the McAfee Agent to 2x virtual windows XP Professional workstations (also using VMWare Server)

      Unfortunately it doesn't seem to be working!

      I have successfully managed to import the workstations into the Systems tree on the web interface of EPO4 but am not getting any IP addresses appear. Additionally when i go to roll out the Agent to the virtual workstations the task fails immediately. The error message was:

      "Failed to authenticate with remote system, system error: Logon failure: unknown user name or bad password."

      I have checked and double checked the username and password and both are definately correct.

      I then managed to roll out the agent successfully to my physical machine - this worked first time.

      Lastly i decided to make a framepkg.exe file and copy it on to one of the virtual clients.

      When the exe was run it could not install. I have copied the contents of the log file below....it seems as if the framepkg.exe couldnt log on again, but i was running it locally!?

      Error Log from local machine...


      20080331145242 I #556 Stub Pkg
      20080331145242 I #556 Stub Pkg START ["C:\Documents and Settings\Administrator\Desktop\FramePkg.exe" ]
      20080331145242 I #556 Common Pkg CreateDirectory (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\unz10.tmp)
      20080331145243 I #556 Stub Pkg System=0
      20080331145243 I #556 Common Pkg CreateProcess (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\unz10.tmp\FrmInst.exe, /CreateService="C:\Documents and Settings\Administrator\Desktop\FramePkg.exe" /LOGDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\unz10.tmp" /EmbeddedUsername="Administrator" /EmbeddedDomain="WORKGROUP" /EmbeddedPassword="************************************************************ ****" /Install=Agent)
      20080331145243 I #556 Common Pkg WaitForSingleObject (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\unz10.tmp\FrmInst.exe, -1)
      20080331145244 I #184 naCmnLib Ins Random seed = 0x6f8b****
      20080331145244 I #184 Setup Ins START [/CreateService="C:\Documents and Settings\Administrator\Desktop\FramePkg.exe" /LOGDIR="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\unz10.tmp" /EmbeddedUsername="Administrator" /EmbeddedDomain="WORKGROUP" /EmbeddedPassword="************************************************************ ****" /Install=Agent]
      20080331145244 I #184 Setup Ins Windows 5.1.2600 Service Pack 2
      20080331145244 I #184 Setup Ins Restarting as a service to get System rights
      20080331145244 I #184 Setup Ins This package seems to be created by ePO 3.5 or higher
      20080331145245 E #184 LgOnUsr Ins Error trace:
      20080331145245 E #184 Thread Ins [Main thread]->
      20080331145245 E #184 Setup Ins [Restarting as a service to get System rights]->
      20080331145245 E #184 Setup Ins [Possibly impersonate]->
      20080331145245 E #184 LgOnUsr Ins [AcceptSecurityContext]->
      20080331145245 E #184 LgOnUsr Ins error -2146893044: The logon attempt failed
      20080331145245 E #184 UI Ins Error trace:
      20080331145245 E #184 Thread Ins [Main thread]->
      20080331145245 E #184 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\NAILogs\FrmInst_EPOCLIENT2.log
      20080331145246 I #184 Thread Ins Exit program
      20080331145246 I #184 Setup Ins END 1603


      Any help would be greatly appreciated, also if anymore information is required then please let me know!

      Many thanks for your time

      Nick
        • 1. RE: Virtualizing EPO 4.0 Test
          tonyb99
          Dont "Make" a package with embedded credentials, take the framepkg.exe from the agent location in the DB folders of the EPO install and then install this on workstations as the local admins user.

          %install drive%\Program Files\Network Associates\ePO\DB\Software\Current\EPOAGENT3000\Install\0409\
          • 2. RE: Virtualizing EPO 4.0 Test
            Hi

            Thanks for the quick reply!

            I have taken the Framepkg from the location you said and ran it on the "virtual" client

            no eorror message but i cannot see the framework service running in processes? and also the "M" icon doesn't appear in the system tray? ....should i expect to see that?

            Thanks again

            Nick
            • 3. RE: Virtualizing EPO 4.0 Test
              tonyb99
              Did you get the install GUI for the agent up?
              Does the common framework folder exist?
              If not check the temp location on the VM and you should be able to find the install log file
              • 4. RE: Virtualizing EPO 4.0 Test
                Hi

                Yes i got the install GUI appearing and also got the install successfully completed box

                I can see the common framework folder inside program files --> McAfee and the framework service has also been added to the windows Firewall....which is turned off

                I have now managed to somehow get the system trsy icon appearing, the virtual cliernt is now appearing in the systems list with an IP address but i can still not re roll out the agent via the web interface? will ry and run a few more tests as i still need to check in the virus scan packages

                Just to clarify this is a Virtual Machine i am trying to run this on, its a fresh installation of XP with SP2 and all windows updates being performed under an Administrator account
                • 5. mcafee epo 4
                  hello ,

                  I have successfully managed to import the workstations into the Systems tree on the web interface of EPO4 but am not getting any IP addresses appear.

                  I selected the client in 'system' and depoly agent using username and password of client system.
                  when i see the audit log The error message was:
                  "Failed to authenticate with remote system, system error: access denied "

                  then

                  I had also run the framepkg.exe on the client systme but IP address of client is not coming in system tree .
                  when i clicked update now it is taking update from epo4 server but 'M' symbol is not comming

                  please guide me what to do