3 Replies Latest reply on Mar 4, 2016 3:13 AM by randomeclipse

    Internal Anti-Malware Engine Error

    randomeclipse

      Hi all,

       

      I've experienced an issue with the Anti-Malware engine on our WG-5500C appliance cluster and was wondering what you thought.

       

      I have a subset of users that are accessing a shared Google spreadsheet document, which has worked without issue for the past 4-5 weeks. When the file is accessed now, however the following McAfee message is presented:

       

      Internal Anti-Malware Engine Error

      The Anti-Malware engine encountered an internal program error while handling your request and your administrator doesn't allow to deliver content without being checked for viruses. Please call your administrator with the error message below.

      URL: https://docs.google.com/a/<URL>

       

      Error Message: (14005) Internal antivirus filter error: scanning failed.

       

      I've done a little Googling and haven't been able to find anything from the community for 14005, therefore was wondering if anyone could shed some light on the error for me? I've checked the disk space and that's fine, therefore it seems to me that the appliance downloads the file, but for some reason is unable to scan it, hence the block.

       

      Thanks.