2 Replies Latest reply on Mar 1, 2016 10:10 AM by rmetzger

    Does McAfee Enterprise block Articulate .zip files?

    robinspl01

      We have training posted on an McAfee Enterprise protected Word Press site.  Security has been increased recently.  Now the hyperlinks to the .zip files created by Articulate will no longer extract to open the training.  Also the presentation.html wants to download as a .html Word file.  Can you assist with details on what setting could be causing the issue?  The entire site is whitelisted and the page where the content is posted has been as well but it hasn't help.  New and existing training that previously opened just fine are all exhibiting the same issue.

       

      Thanks!

        • 1. Re: Does McAfee Enterprise block Articulate .zip files?
          exbrit

          Moved from Consumer to Business > VirusScan Enterprise for better support

          ---

          Peter

          Moderator

          • 2. Re: Does McAfee Enterprise block Articulate .zip files?
            rmetzger

            Hi Robin,

             

            Welcome to these forums.

            robinspl01 wrote:

             

            We have training posted on an McAfee Enterprise protected Word Press site.  Security has been increased recently.  Now the hyperlinks to the .zip files created by Articulate will no longer extract to open the training.

            OK, so your host and local systems are protected by VSE and your Security/Network Administrators 'increased' security by tightening protection. Sounds like this change restricted what is allowed to be opened or extracted in the TEMP and the local USER profile directories, which is intended minimize many newer (ransomware?) exposures.

             

            I have no direct experience with Articulate (Presenter?), so is it possible to change where extraction of the presentation takes place? (Changing settings here may help the situation.)

            Have you informed your Security/Network Administrators about the problem, and are they willing to work to improve the situation? (Changes within Articulate extraction, coupled with slight changes in security settings may help.)

             

            What does the local Access Protection Log state? Look for entries that occur at or around the time of 'extraction' and report these back here. It may help us understand better what is happening and how we can help further.

            (Open the local VirusScan Console > Right Click on Access Protection > View Log. Post the recent and relevant entries here.)

             

            Thanks,

            Ron Metzger