Moved to Parental Controls > McAfee Family Protection > Discussions for better Assistance
I utilize the 'Parental Controls' that comes as a feature of McAfee Total Protection. Being unfamiliar with 'Family Protection', someone should pick up this thread and add to the discussion.
During the interim, click on ' Get Help' at the Top of this page. Scroll down on the left side and you will see 'Technical Support' You can either read the Knowledge Base articles/or contact Technical Support 24/7 (Free) Via Online Chat/Phone being most expedient.
All the Best,