0 Replies Latest reply on Feb 16, 2016 4:20 PM by pboydit

    Scan of encrypted disk by EERM stops Removable Media Protection functionality

    pboydit

      When a user connects a disk that has been encrypted by McAfee File and Removable Media Protection the McAfee Removable Media Protection functionality stops responding.

      Not_responding.png

      The workstation logs show Event 257, "The scan of F:\McAfee EERM\encrypted.dsk.XX has taken too long to complete and is being canceled."

      Scan_too_long.png

      It is then followed by Event 1002, "The program MfeEERM.exe version 4.3.1.114 stopped interacting with Windows and was closed..."

      program_)stopped.png

      To get the workstation to stop scanning the file and cause it to stop functioning we added an exclusion to VirusScan Enterprise 8.8.0 to not scan files marked "encrypted.dsk.*"

      Has anyone else experienced this before?  I would figure that it would not cause issues as they should be application aware.