I wonder if you might be able to assist me with re-installing McAfee SecurityCenter on a laptop I’ve been working on?
The laptop owner has a 2 year subscription taken out August 2014. I’ve had to replace the hard disk in the laptop and re-install Windows – so the McAfee installation has been lost.
McAfee was removed from the laptop and the MCPR utility run as part of the diagnosis work that the led to the decision to replace the hard disk.
From what I’ve read it would usually be possible to log into “My Account” and re-install Security Center using the existing licence subscription. However, the problem is that the laptop owner does not appear to have a McAfee account.
We could of course create an account, but it is possible to link a new account to an existing subscription? We have the emailed “McAfee Purchase Receipt” with the order number amongst the material I have been able to transfer from the failing hard disk.
All advice much appreciated.
When McAfee is installed the account is created unless this was a new laptop which it is not to use it the past 18mths he would have had an account. that is only my thoughts.
Best to call customer support as they handle such issues and no mods have access to the account details. Refer to that email you sent